ROSER MARTINEZ HIDALGO
Hotel Restaurant Wildhorn
Mechelen,VAN
Multilingual professional with experience supporting operations, improving processes and coordinating communication across international environments. Currently based in Belgium and starting a Bachelor's degree in Social Sciences (Communication Studies) at Vrije Universiteit Brussel. Particularly interested in AI-assisted communication, social media, visual storytelling and projects that connect organizations with people through clear, engaging and meaningful communication.
4
Languages
6
years of professional experience
Skills
Process design
documentation and quality control
Problem solving through cross-functional collaboration
Social Media and Visual Communication
Strong Organisation and Attention to Detail
Adaptability
learning agility and proactive mindset
Digital tools: Chat GPT
Work History
Hospitality & Guest Relations
1 Year 4 Months
Hotel Restaurant Wildhorn - Gstaad, Switzerland | 12.2024 - 04.2026
- Delivered high-quality guest service in an international hotel environment.
- Coordinated daily priorities between guests and operational teams in a fast-paced setting.
Customer Care Specialist
6 Months
TheFork (Tripadvisor Company) - Barcelona, Spain | 10.2022 - 04.2023
- Provided multilingual support to restaurant partners and customers via phone, chat, and email.
- Solved complex customer issues while maintaining high satisfaction.
- Worked with CRM tools and internal documentation.
- Worked with internal teams to improve service quality and processes workflow.
Covid-19 Technician
5 Months
SCIAS Barcelona Hospital - Barcelona, Spain | 12.2021 - 05.2022
- Conducted COVID-19 testing while ensuring procedural accuracy, regulatory compliance, and effective patient communication in a fast-paced healthcare environment.
Quality & Operations Specialist
1 Year 3 Months
BAULA (Startup) - Barcelona, Spain | 09.2020 - 12.2021
- Coordinated operational processes and quality documentation in a fast-growing startup.
- Collaborated with suppliers and internal stakeholders to improve operational efficiency.
- Managed customer and product information using Holded CRM/ERP.
- Contributed to process optimisation and continuous improvement initiatives.
Education
Bachelor - Social Sciences (Communication Studies)
Vrije Universiteit Brussel (VUB) - Brussels, Belgium
08-2026
Bachelor - Graphic Design
Universidad Internacional de La Rioja
06-2024
- 102 ECTS completed
- Relevant coursework: Audiovisual Communication, Branding, Editorial Design, Motion Graphics, Web Design and Digital Media.
Higher Vocational Diploma - Pathological Anatomy Laboratory Technician
Institut Bonanova - Barcelona, Spain
06-2019
Relevant coursework: Specialized training in clinical laboratory procedures, pathology, sample analysis, quality standards, and diagnostic techniques.
Languages
Spanish & Catalan – Native
C2
Bilingual or Proficient
English – C1 (TOEFL iBT 110/120)
C1
Advanced
French – A2
A2
Elementary
Dutch – Beginner
A1
Beginner
Timeline
Hospitality & Guest Relations
Hotel Restaurant Wildhorn
12.2024 - 04.2026Read more
Customer Care Specialist
TheFork (Tripadvisor Company)
10.2022 - 04.2023Read more
Covid-19 Technician
SCIAS Barcelona Hospital
12.2021 - 05.2022Read more
Quality & Operations Specialist
BAULA (Startup)
09.2020 - 12.2021Read more
Institut Bonanova - Higher Vocational Diploma, Pathological Anatomy Laboratory Technician
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Universidad Internacional de La Rioja - Bachelor, Graphic Design
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Vrije Universiteit Brussel (VUB) - Bachelor, Social Sciences (Communication Studies)
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