Ronak Shah

Operations Responsibilities:

1. Inventory Management:

- Oversee the management of diamond inventory, ensuring accurate records and efficient stock tally. (Right Inventory at right place)

- Coordinate with customers for timely replenishment of stock, enquiries and sales.

- Implement inventory control systems to minimize searching time and optimize stock finding techniques.

2. Supply Chain Coordination:

- Manage the logistics of diamond sourcing, including procurement, transportation, and inhouse inventory

- Ensure compliance with industry regulations and ethical sourcing standards.

- Work closely with suppliers and partners to maintain quality and timeliness.

3. Process Optimization:

- Streamline operations to enhance efficiency and reduce costs.

- Implement best practices and continuous improvement methodologies.

- Monitoring process for continues improvement

4. Quality Control:

- Establish and maintain rigorous quality control standards for all diamonds.

- Conduct regular inspections and audits to ensure adherence to quality benchmarks.

- Handle customer centric quality demands as per the customer requirements

5. Documentation and Compliance:

- Ensure all transactions and processes comply with legal and industry standards.

- Maintain accurate records of all operations, including purchase orders, shipment documents, and compliance certificates.

- Stay updated with industry regulations and standards.

E-Commerce Responsibilities:

1. Online Store Management:

- Oversee the day-to-day operations of the website

- Check up on more than 7 online platforms

- Manage product listings, descriptions, images, and pricing.

2. Digital Marketing:

- Develop and implement digital marketing strategies to drive traffic and sales.

- Utilize various channels such as social media, email marketing, and content marketing.

- Examine marketing campaigns to measure effectiveness and ROI.

3. Customer Experience:

- Implement features such as video & certification accessibility, detailed product information, and customer reviews.

- Handle customer inquiries, orders, and feedback efficiently.

4. Sales and Analytics:

- Generate reports on sales and purchase metrics.

5. Technology Integration:

- Ensure seamless integration of e-commerce platforms with backend systems such as Rubinstein software (Fantasy ERP System) & Diamtrade

- Implement new technologies to enhance the functionality and security of the online platforms

- Stay updated with e-commerce trends and emerging technologies.

Combined Responsibilities:

1. Strategic Planning:

- Develop and execute strategies that align operations and e-commerce goals with overall business objectives.

- Collaborate with senior management to set targets and define growth strategies.

- Identify and capitalize on market trends and opportunities.

2. Cross-Functional Collaboration:

- Work closely with various departments, including marketing, finance, IT, and customer service.

- Foster a collaborative environment to ensure smooth operations and successful e-commerce initiatives.

- Coordinate efforts to enhance overall business performance.

Competencies:

- Industry Knowledge: In-depth understanding of the diamond industry, market trends, and ethical sourcing practices.

- Technical Proficiency: Expertise in e-commerce platforms, digital marketing tools, and inventory management systems.

- Analytical Skills: Ability to analyze data, generate insights, with the use of Microsoft excel and make data-driven decisions.

- Project Management: Strong organizational and project management skills to handle multiple tasks and projects.

- Communication: Excellent communication skills for customer interactions and cross-departmental collaboration.

- Adaptability: Ability to adapt to changing market conditions and technological advancements.

• Maintaining stock of more than 40,000+ diamonds around the globe as this company has its branches in New York, Dubai, India, Bangkok, Russia, and its headquarters in Antwerp.
• Managing operations of the polish department is my key role; Inventory management digitally and physically is a day to day activity.
• Regular system upgrades to simplify the processes.
• Experienced in new technology adoption of business ease.
• Daily Interaction with global client and working with care for there ultimate satisfaction.
• Keeping tracks of consignments, invoices and payments with less human intervention was achieved with the help of constant upgrades and automation in software.
• Generating Stock analysis & sale analysis was a monthly task which helped me expertise in excel and data presentation.
• Key player in Handling enquiries on all Online platforms.
• Worked as a supplier to B2B & B2C platforms
• Media solutions to the company for their products on various online portals to boost sales and assist in better client experience
• Preparing shipments to be sent internationally (memo and sales) and visit the customs office for shipping and clearance.
• Better understanding of online selling of luxury goods.
• Sufficient understanding of Six Sigma to enhance productivity.

• With 3+ years of working experience in an International organization like GIA, I have gain knowledge of CPS grading following all standard works that are applicable throughout the organization using Microscope & loop for Dossier Grading.
• Having In-depth knowledge of all internal & surface-reaching Inclusions with blemishes in Diamonds.
• Apart from all this technical knowledge I have also undertook all the responsibilities as a Team Member for the growth of my Team within G.I.A using applicable Management tools that I studied in my bachelor’s & Master’s like KANBAN, 6S, SIX SIGMA and many more.
• Worked with all my integrity towards the goal of organization.
• Adhering to all code of conduct within the organization.
• Proven ability to accept and learn from constructive feedback.

• Working under Senior Diamond Grader as a Trainee learning about Dossier Grading for approx 5 months.
• Soon I was been shifted to Stock Department managing Inventories in & out.
• Learned and 1st hand experienced in stock management.

• At this stage I learned Initial Diamond Grading.
• 4C’s of diamonds & market techniques of valuation with the help of Rapnet & Rapport.

• I worked as an Entrepreneur in my own project which was about “LED Advertisements” through led TV’s, the idea was to play live video ads on big led screens in majority footfall areas of towns & cities.
• Most of my 1st hand experience I got from here , right from transforming ideas to presentations from planning to evaluating cost factor, generating profits, minimizing expenses, understanding import duties , researching for the best product in national & international market , negotiation with international dealers to get fair quotation prices, understanding law & orders , approaching prospective customers, introducing various schemes & many more.