Roberto Makanzu
Commercial advisor
Liège
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Commercial Advisor
BNP Paribas Fortis
07.2022 - Current
- Performed other duties to support goals and objectives of relationship management teams.
- Analyzed and negotiated bank services and terms and conditions.
- Identified objectives of BNP Paribas Fortis by analyzing feedback, observing consumers and collecting surveys.
- Built and maintained relationships with associates, customers.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Generated reports detailing findings and recommendations.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
Volunteer Journalist
Le Débrief
12.2021 - Current
- Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.
- Performed research and checked facts to maintain high standard of journalistic integrity.
- Wrote, edited and produced stories for Internet and digital channels.
- Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories.
- Followed through on beat sources, contacts and leads to gather information for stories.
- Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.
Operations Officer Helpdesk
BNP Paribas Fortis
11.2021 - 07.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Served customers and followed outlined steps of service.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
Financial Advisor
OVB-Willemot
12.2020 - 06.2022
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and commit to building successful company.
Volunteer Journalist
Brukmer
10.2019 - 12.2021
- Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.
- Performed research and checked facts to maintain high standard of journalistic integrity.
- Wrote, edited and produced stories for Internet and digital channels.
- Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories.
- Pursued and developed stories independently and for assignment, covering range of topics.
- Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.
- Completed assigned pieces and developed independent stories.
- Established and maintained relationships with credible sources.
- Followed-up on leads for information regarding news and events.
Student Journalist
Black-out
11.2020 - 10.2021
- Wrote news stories, developed leads and constructed headlines.
- Established and maintained relationships with credible sources.
- Followed-up on leads for information regarding news and events.
- Selected material to develop interesting and professional presentations for different formats.
- Delivered local news and feature reports in public radio style for Black-out news programs.
- Completed assigned pieces and developed independent stories.
Marketing Intern
Lucimed
10.2018 - 01.2019
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
- Delivered market intelligence, key competitive metrics and product offerings to drive areas of opportunity.
- Distributed advertising and marketing collateral to store locations.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Identified appropriate marketing channels and target customers for campaigns.
Dutch Teacher
Admitis
11.2015 - 06.2016
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
Education
Master - Communication Studies
University of Liège
Liège09.2022
Bachelor's - Language Interpretation And Translation
Institut Supérieur De Traducteurs Et D'Interprètes
Brussels10.2015
High School Diploma -
Institut Notre-Dame De Jupille
Liège06.2011
Skills
- Commercial Negotiation
- Client Needs Assessment
- Commercial Production
- Administrative Support
- Sales Presentation
- Operational Processes
- Operational Efficiency
- Professional Development
Affiliations
Languages Exchanges Liège
Sports, Lectures, Languages, Meetings, Travels, Trends, Technology, Music, Dance
I practiced football since I was 6 years old. I also did running, swimming, I like to read magazines, press and personal development books. I actually speak 5 languages: French, English, Spanish, Dutch and Portuguese. I like to be update of the new trends and technology tendencies. I also listen a lof of music.
Languages
Dutch
Upper intermediate (B2)
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Portuguese
Upper intermediate (B2)
Timeline
Commercial Advisor
BNP Paribas Fortis
07.2022 - Current
Volunteer Journalist
Le Débrief
12.2021 - Current
Operations Officer Helpdesk
BNP Paribas Fortis
11.2021 - 07.2022
Financial Advisor
OVB-Willemot
12.2020 - 06.2022
Student Journalist
Black-out
11.2020 - 10.2021
Volunteer Journalist
Brukmer
10.2019 - 12.2021
Marketing Intern
Lucimed
10.2018 - 01.2019
Dutch Teacher
Admitis
11.2015 - 06.2016
Master - Communication Studies
University of Liège
Bachelor's - Language Interpretation And Translation
Institut Supérieur De Traducteurs Et D'Interprètes
High School Diploma -
Institut Notre-Dame De Jupille
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