Robel Nigussie
Antwerp
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
16
16
years of professional experience
Work History
Social Worker
Public Social Welfare Centre (OCMW).
09.2014 - Current
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Advocated for clients to assure respected rights and wishes.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Collaborated with other professionals to plan and coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
Counselor
Red Cross Asylum Seeker Reception Center
01.2012 - Current
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Developed and maintained accurate records of programs and services.
- Assess clients support and emerging needs, carry out destitution assessments and provide accurate, confidential, non-directive advice to destitute asylum seekers in order to facilitate access to asylum support.
- The development of independent living skills including accommodation and wellbeing
- Provide support to Asylum Seekers to ensure they successfully integrate into the local community and access the services.
- Work with other involved professionals to support Asylum Seekers through the process of seeking to remain in the UK
- Collaborated with various stakeholders to promote social services.
Tele-operator
Cumanco on behalf of Test-Aankoop
01.2008 - 01.2012
- Provided on-the-job training to newly hired workers and team members.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Master of Science - International Relations And Affairs
Antwerp University
Antwerp, Belgium06.2023
Bachelor of Science - Social Work
Artesis College Antwerp
Antwerp, Belgium01.2012
Skills
- Proficient
- Client Needs Assessment
- Records Management
- Safety Planning
- Client Confidentiality
- Compassionate
- Attention to Detail
- Team collaboration
- Goal setting
- Multicultural competence
- Ethical decision-making
- Behavioral management
- MS Office
- Problem-solving
- Fluent in Dutch, English and Amharic
- Conflict Resolution
Personal Information
- Date of Birth: 06/14/82
- Nationality: Belgian
- Driving License: B
Hobbies and Interests
- Film
- Music
- Football
Timeline
Social Worker
Public Social Welfare Centre (OCMW).
09.2014 - Current
Counselor
Red Cross Asylum Seeker Reception Center
01.2012 - Current
Tele-operator
Cumanco on behalf of Test-Aankoop
01.2008 - 01.2012
Master of Science - International Relations And Affairs
Antwerp University
Bachelor of Science - Social Work
Artesis College Antwerp
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