Rob Lee
Summary
Technological savvy individual capable of delivering high-quality customer interactions and efficient problem resolution. Skilled in active listening, clear communication, and multitasking within fast-paced environments. Knowledge of technical troubleshooting and maintaining high service standards to ensure customer satisfaction.
Overview
16
16
years of professional experience
Work History
Retired/Self-Employed
Part-time Inside Sales Rep
11.2021 - 01.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Skilled at working independently and collaboratively in a team environment.
Package Sorter
Amazon
04.2020 - 06.2021
- Operated conveyor systems to efficiently sort packages for outbound delivery.
- Collaborated with team members to optimize sorting processes and improve workflow efficiency.
- Implemented best practices for package organization to enhance retrieval speed during peak hours.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Received positive feedback from supervisors for consistently meeting or exceeding productivity goals.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored sorting equipment for optimal performance and reported issues promptly.
- Demonstrated flexibility by adapting to changes in work schedules during peak holiday seasons or unexpected events.
- Assisted in resolving issues related to misplaced or incorrectly labeled items promptly, mitigating delays in delivery process.
Web Developer
Self-Employed
01.2007 - 01.2020
- Designed websites, portals and large-scale web applications for multiple clients.
- Created images and redirect links for use in marketing and email campaigns.
- Created dynamic web apps using PHP and MySQL to suit individual client needs.
- Increased web traffic by improving navigation, creating dynamic media sections and adding social media plugins.
- Repaired issues causing site crashes, resulting in elevated uptime and increased sales.
- Served as technical support representative for clients using email and chat software.
- Built and applied reusable code to other projects to reduce consulting fees and development hours.
- Implemented backup system to protect site from outages, data loss and data corruption.
- Leveraged SEO techniques to boost website speed and performance.
Education
Bachelor of Arts - International Studies, Economics
Bradley University
Peoria, IL05-1984
Skills
- Versatile in dynamic environments
- Reliable and accountable
- Strong attention to detail
- Excellent verbal and written communication
- Effective troubleshooting skills
- Skilled at prioritizing tasks
- Effective organizational skills
- Analytical thinking
- Calm and professional under pressure
- Active listening
- Decision-making
- Self motivation
Timeline
Retired/Self-Employed
Part-time Inside Sales Rep
11.2021 - 01.2023
Package Sorter
Amazon
04.2020 - 06.2021
Web Developer
Self-Employed
01.2007 - 01.2020
Bachelor of Arts - International Studies, Economics
Bradley University