Summary
Overview
Work History
Education
Skills
Timeline
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Rob Lee

Summary

Technological savvy individual capable of delivering high-quality customer interactions and efficient problem resolution. Skilled in active listening, clear communication, and multitasking within fast-paced environments. Knowledge of technical troubleshooting and maintaining high service standards to ensure customer satisfaction.

Overview

16
16
years of professional experience

Work History

Retired/Self-Employed

Part-time Inside Sales Rep
11.2021 - 01.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Skilled at working independently and collaboratively in a team environment.

Package Sorter

Amazon
04.2020 - 06.2021
  • Operated conveyor systems to efficiently sort packages for outbound delivery.
  • Collaborated with team members to optimize sorting processes and improve workflow efficiency.
  • Implemented best practices for package organization to enhance retrieval speed during peak hours.
  • Collaborated with team members to sort large volumes of packages quickly and accurately.
  • Received positive feedback from supervisors for consistently meeting or exceeding productivity goals.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Monitored sorting equipment for optimal performance and reported issues promptly.
  • Demonstrated flexibility by adapting to changes in work schedules during peak holiday seasons or unexpected events.
  • Assisted in resolving issues related to misplaced or incorrectly labeled items promptly, mitigating delays in delivery process.

Web Developer

Self-Employed
01.2007 - 01.2020
  • Designed websites, portals and large-scale web applications for multiple clients.
  • Created images and redirect links for use in marketing and email campaigns.
  • Created dynamic web apps using PHP and MySQL to suit individual client needs.
  • Increased web traffic by improving navigation, creating dynamic media sections and adding social media plugins.
  • Repaired issues causing site crashes, resulting in elevated uptime and increased sales.
  • Served as technical support representative for clients using email and chat software.
  • Built and applied reusable code to other projects to reduce consulting fees and development hours.
  • Implemented backup system to protect site from outages, data loss and data corruption.
  • Leveraged SEO techniques to boost website speed and performance.

Education

Bachelor of Arts - International Studies, Economics

Bradley University
Peoria, IL
05-1984

Skills

  • Versatile in dynamic environments
  • Reliable and accountable
  • Strong attention to detail
  • Excellent verbal and written communication
  • Effective troubleshooting skills
  • Skilled at prioritizing tasks
  • Effective organizational skills
  • Analytical thinking
  • Calm and professional under pressure
  • Active listening
  • Decision-making
  • Self motivation

Timeline

Retired/Self-Employed

Part-time Inside Sales Rep
11.2021 - 01.2023

Package Sorter

Amazon
04.2020 - 06.2021

Web Developer

Self-Employed
01.2007 - 01.2020

Bachelor of Arts - International Studies, Economics

Bradley University

Personal Information

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Rob Lee