Rivindu Dharmakeerthi Perini
Ixelles,Brussels Capital
Summary
Proactive, meticulous, service-oriented, multi-tasking Dual Property Duty Manager. Highly committed with hardworking mentality to maintain quality of services and products. Successful team leader and operational problem-solver.
Overview
9
9
years of professional experience
Work history
Operations manager
Aloft Brussels Schuman
Brussels, Brussels Capital
2025.03 - Current
- Applied lean principles to operations management, reduced waste significantly. Analysed performance metrics, identified areas for improvement in operations management.
- Managed inventory efficiently to minimise stockouts by 15% and overstock situations.
- Optimised workflow procedures with strategic planning and team coordination. Led teams to achieve business objectives on time and within budget constraints.
- Encouraged innovative thinking in front desk, bar, event, housekeeping team, fostered an environment of growth and development.
- Directed safety protocols implementation, created safer workplace conditions.
- Led and managed administrative staff to maintain smooth daily operations.
- Active support to General Manager on rebranding the hotel.
Crew Leader- MOD / JBC / Social Media Champion
Moxy Brussels City Center
Ixelles, Belgium
2023.02 - Current
- Trained and supervised 10+ staff on daily operation and customer service.
- Established professional relationships with peers in The51 Restaurant to enhance productivity and teamwork.
- Handled and offered tailored solutions for escalated customer issues, objections and concerns.
- Communicated with potential and existing customers in-person, over telephone and provided with price information and handled financial transactions on daily basis..
- Kept up-to-date with market trends to identify opportunities and improve product and service offerings.
- Established customer purchasing needs and offered personalised guidance with product and accessory selection.
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
Dual Property Duty Manager
Renaissance Brussels Hotel
Rue du Parnasse 19, Belgium
2019.06 - 2022.10
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service by improving GSS score to 20%
- Completed weekly front office rota to guarantee optimal cover for operations.
- Kept back of house accounts and records updated, enabling clear performance monitoring.
- Acquired leadership skills, mange Front Desk Staff and reach team well being even in difficult situation.
- Wrote end of shift reports to facilitate service continuity.
- Organise internal Work for events and for staff.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Completed duties to deliver on targets with accuracy and efficiency.
- Handled cash transactions accurately for financial integrity.
Night Auditor
Renaissance Brussels Hotel
Ixelles-Elsene, Brussels Capital
2017.10 - 2018.03
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Documented accounts and logs throughout shift to keep up with all requirements.
- Balanced hotel accounts and resolved discrepancies.
- Handled tasks and responsibilities for front office employees when team was understaffed.
Education
Diploma of Higher Education - Tourism, Culture and Development of Territories
Libera Università di Lingue e Comunicazione IULM
Milano2019-07
Certificate of Higher Education - Languages
European School Uccle
Uccle2012-06
Skills
- Inter-departmental coordination
- Guest experience improvement
- People management
- Service management
- Front desk operations
- Diligent worker
- Employee development
- Transformational leadership
- Crisis resolution
- Cost reduction and efficiency
- Sustainability practices implementation
- Supply chain management
- Intercultural competence
- Public relations strategies
Languages
Italian
Native language
Spanish
Upper intermediate
B2
French
Advanced
C1
English
Advanced
C1
Timeline
Operations manager
Aloft Brussels Schuman
2025.03 - Current
Crew Leader- MOD / JBC / Social Media Champion
Moxy Brussels City Center
2023.02 - Current
Dual Property Duty Manager
Renaissance Brussels Hotel
2019.06 - 2022.10
Night Auditor
Renaissance Brussels Hotel
2017.10 - 2018.03
Diploma of Higher Education - Tourism, Culture and Development of Territories
Libera Università di Lingue e Comunicazione IULM
Certificate of Higher Education - Languages
European School Uccle