Ritish Ohri
Berlin
Summary
Sales and Marketing Associate with the focus on account mangement and Customers Success management. I hold a specification in Customer'Centric marketing strategies for over seven years, achieving success in market expansion, product demand and sales for the clients across EMEA and APAC regions. Excelled in staff management and strategic planning, driving process improvements and achieving significant productivity gains. Skilled in Sales and Marketing Softwares like Salesforce and adept at complex problem-solving. Demonstrated ability to exceed sales targets and enhance customer satisfaction, underpinned by strong analytical and social media skills.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Supervisor
Deutsche Post
Berlin
07.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Account Manager
Sodhi Food And Catering Services GMBH
Berlin
05.2022 - 06.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Student Worker
Amazon
Berlin
08.2021 - 03.2022
- Took and followed detailed directions from others.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Worked in team environment to maintain high levels of productivity.
- Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
Software Sales Representative
Concentrix
New Delhi, India
01.2018 - 02.2021
- Managed contract preparation, signature and closings through pass-off to onboarding team.
- Qualified, connected with and converted leads for software solutions.
- Assisted in the development of engaging sales collateral materials that highlighted product benefits effectively.
- Maintained knowledge of market, competitors and individual customers to optimize sales strategies.
Revenue Cycle Specialist
DELOITTE CONSULTING INDIA PRIVATE LIMITED
New Delhi, India
09.2015 - 08.2017
- Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
- Solving various different errors by the use of Software's like - DATE
- Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
- Managed a portfolio of high-risk accounts, effectively reducing bad debt write-offs through proactive communication and negotiation tactics.
- Analyzed financial reports to identify trends and areas for improvement in revenue cycle operations.
- Ensured accurate billing with thorough audits of patient accounts and insurance claims.
- Maintained clear documentation of all activities related to unpaid claims or denied services.
- Coordinated patient payment plans, balancing compassion with firmness to ensure timely payments while preserving positive patient relationships.
- Provided regular updates on billing status to upper management through detailed reports.
- Developed and implemented policies and procedures to maintain compliance with industry regulations and standards.
- Implemented software solutions for better tracking of key performance indicators within the revenue cycle process.
- Assisted patients in understanding complex billing statements, leading to increased trust between patients and healthcare providers.
- I contacted responsible parties for past due debts.
- Collaborated with cross-functional teams to improve overall financial performance of the organization.
- Streamlined the revenue cycle process for improved efficiency and faster payment collection.
- I reached out to insurance companies to verify coverage.
- Identified and resolved payment issues between patients and providers.
- Achieved optimal reimbursement rates by verifying insurance coverage, eligibility, benefits, and authorization prior to service delivery.
- Created and maintained precise and accurate models, charts, and reports.
- Assisted in the preparation of presentations, data tables, and other documents for investor meetings.
- I participated in client meetings to discuss financial analysis and investment strategies.
- Evaluated the performance of existing investments and adjusted accordingly.
- Created financial strategies to optimize portfolio performance and reduce risk.
- Generated comprehensive reports on portfolio performance and risk assessment.
- Improved cash flow with diligent follow-up on pending claims and appeals processes.
- Reduced outstanding account balances by implementing effective collection strategies.
Education
MBA - Sales, Merchandising, And Marketing
03.2023
Associate of Applied Science - Computer Software And Media Applications
04.2016
BBA -
07.2015
Languages
English
Bilingual or Proficient (C2)
German
Intermediate (B1)
Timeline
Supervisor - Deutsche Post
07.2023 - Current
Account Manager - Sodhi Food And Catering Services GMBH
05.2022 - 06.2023
Student Worker - Amazon
08.2021 - 03.2022
Software Sales Representative - Concentrix
01.2018 - 02.2021
Revenue Cycle Specialist - DELOITTE CONSULTING INDIA PRIVATE LIMITED
09.2015 - 08.2017
University of Creative Arts - MBA, Sales, Merchandising, And Marketing
OMS Infotech - Associate of Applied Science, Computer Software And Media Applications
Punjab Techanical University - BBA,
Skills
- Market Research
- Retail Sales Customer Service
- Microsoft PowerPoint
- Report Preparation
- Business Development Understanding
- Outbound Sales, B2B
- CRM SYSTEM
- Customer Satisfaction
- Good Communication Skills
Software
CRM, mondaycom and more
Work Preference
Work Type
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