Ripudaman Singh Chauhan

Key Exchange related BAU and projects.

- Managing the Mobility of MasterCard Corporate devices on Europe Level,
- Maintaining the inventory of corporate devices,
- Troubleshooting and assisting internal queries related to iOS/Android Systems
- Providing professional technical Level 2 and Level 3 support to internal employees and
educating them on how to use corporate devices and abiding by the MasterCard regulations
- Handle the executive employee's devices support in Waterloo
- Lead the mobile migration project successfully for Germany

- Prepared new PC's for new hires and existing employees under refreshment policy,
- Built internal procedure on standard practices and common troubleshooting cases,
- Worked on constant improvement of IT service for our employee's satisfaction,
- Recognized by several executives for instant and problem-solving attitude,
- Successfully completed several IT related projects in MasterCard Turkey, UK and Sweden
offices.

- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.

- Developed clear specifications for project plans using customer requirements.