Rik Pouillon
Turnhout
Summary
Proven IAM Administrator and L1 Support Engineer at Veolia, adept in Office Administration and Customer Service. Excelled in managing sensitive data, enhancing security protocols, and fostering client trust through expert technical support. Demonstrated exceptional attention to detail and adaptability, significantly improving operational efficiency and support response times.
Overview
4
4
years of professional experience
Work History
IAM Administrator
Veolia
Turnhout
07.2022 - Current
* Responsible for all of the new hires and leavers of the organization. IAM provides access to new users and makes sure that the leavers lose all their access as well.
* Handling support tickets in the Service Now portal.
* Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
* Responsible for providing information (SAP, Active Directory,...) in audits we received.
L1 Support Engineer
Veolia
Turnhout
11.2020 - 07.2022
- Demonstrated adaptability when faced with unfamiliar technologies or systems, researching solutions independently when needed to resolve client issues promptly.
- Developed strong relationships with clients, gaining trust as a reliable source of technical expertise and advice.
Education
High School Diploma -
Examination Committee
Brussels, BelgiumAssociate Degree in Retail Management - Retail
Thomas More
Geel, Belgium07.2020
Skills
Customer Service
Attention to Detail
Recordkeeping and File Management
Office Administration
MS Office
MS Excel
English
Dutch
French
Gaming
Loves to play video games in his spare time.
Timeline
IAM Administrator
Veolia
07.2022 - Current
L1 Support Engineer
Veolia
11.2020 - 07.2022
High School Diploma -
Examination Committee
Associate Degree in Retail Management - Retail
Thomas More