Rik Aerts
Mechelen
Summary
Motivated aviation professional with a background in flight operations, customer service, and security, eager to transition into a pilot career. My direct experience as a flight attendant at TUI has given me a deep understanding of aviation safety, teamwork, and passenger service. Adaptable and quick-thinking under pressure, I thrive in dynamic environments, and am committed to continuous learning. Fluent in multiple languages and accustomed to the demands of the aviation industry.
Overview
1
1
year of professional experience
5
5
Certification
2
2
years of post-secondary education
Work History
Flight Attendant
TUI Fly Belgium
Brussels
02.2025 - Current
- Delivering great customer service by assisting passengers with their needs, making sure they have a comfortable, and memorable flying experience.
- Conduct pre-flight safety checks and demonstrations, ensuring compliance with safety regulations and protocols.
- Managing in-flight service, including meal and beverage distribution, while addressing each passengers different needs promptly and professionally.
- Collaborate with cabin crew colleagues to resolve any conflicts to ensure passenger satisfaction, including handling difficult situations with empathy and assertiveness.
- Assist passengers with special needs, including families with young children, elderly passengers, and those requiring additional support.
- Maintain a calm and safe environment during flights, and demonstrating quick decision-making skills in emergency situations in real life and when simulated in training.
Security Agent
Securitas
Brussels
07.2024 - 12.2024
- Ensured passenger safety at airport boarding gates by monitoring activities and enforcing security regulations.
- Assisted travelers with questions and directions, often helping stressed passengers calm down and still find their way in a busy environment.
- Handled challenging situations, including de-escalating conflicts, while maintaining assertive and calming support for passengers.
- Worked together with colleagues to create a safe and welcoming atmosphere, addressing the needs of around 900 people a day, of which each colleague handles about 150 to 200 of them daily.
- Conducted security checks and followed safety protocols, contributing to a secure travel experience for everyone.
Education
High School Degree - Defense and Safety
Technische Scholen Mechelen
Mechelen, Antwerp 09.2021 - 06.2023
Skills
- Customer Service
- Teamwork
- Flight Safety
- First Aid
- Multilingual Communication
- Conflict Resolution
- Cultural Awareness
- Social Skills
- Ability to Work Under Pressure
- Flexibility
- Highly Responsible and Reliable
Certification
- High School Degree
- First Aid Certificate
- Security Agent Certificate
- Firefighting Certificate
- Cabin Crew Attestation (through TUI Fly Belgium training)
References
Available upon request.
Timeline
Flight Attendant
TUI Fly Belgium
02.2025 - Current
Security Agent
Securitas
07.2024 - 12.2024
High School Degree - Defense and Safety
Technische Scholen Mechelen
09.2021 - 06.2023
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