Ricardo Jose Torres Oliva
Freelancer
Leuven
Summary
Motivated and versatile professional with a proven track record in brand ambassadorship, team leadership, and administrative roles. Adept at driving team motivation, resolving challenges, and optimizing organizational efficiency. Thrives in fast-paced, dynamic environments, consistently delivering results under pressure. Fluent in [English, Spanish and capable of holding conversations in French] with strong cross-cultural communication skills, enabling effective collaboration in diverse settings.
Overview
7
7
years of professional experience
3
3
Languages
6
6
years of post-secondary education
Work History
Brand Ambassador Captain
Just Eat Takeaway.com
06.2023 - 10.2024
- Led training, education, and evaluation of new drivers, ensuring high performance and adherence to company standards
- Maintained hub/office cleanliness and organization, fostering a productive work environment
- Stepped in to deliver orders during peak times, demonstrating flexibility and commitment to team success
- Evaluated Brand Ambassadors, providing constructive feedback to improve team performance
- Took initiative in problem-solving and process improvement, contributing to operational efficiency
Brand Ambassador
Just Eat Takeaway.com
01.2023 - 06.2023
- Represented the brand professionally while delivering orders and resolving customer issues
- Demonstrated strong problem-solving skills in high-pressure situations, ensuring customer satisfaction
- Adapted to challenging weather conditions and diverse customer interactions, showcasing resilience and adaptability
- Communicated effectively with restaurant staff and customers to resolve order discrepancies
Administrative Assistant
Procuraduría General de la República - General's Attorney's Office
08.2018 - 11.2019
- Transitioned from an unpaid internship to a full-time paid role, demonstrating strong work ethic and initiative
- Conducted research and development to improve office efficiency and team collaboration
- Created Excel sheets and databases to streamline workflows and enhance team responsiveness
- Managed HR-related tasks, including employee records and onboarding processes
- Transitioned to remote work while pursuing studies abroad, showcasing time management and organizational skills
Sales Staff
Bennu Corp - INDITEX
06.2017 - 09.2017
- Assisted in sales operations, ensuring smooth customer transactions and satisfaction
- Organized and managed inventory, maintaining accurate stock records
- Collaborated with team members to achieve sales targets and improve store performance
Education
Bachelor of Arts - Philosophy
KU Leuven
Leuven, Belgium 09.2022 - 08.2023
Political Sciences - Family and Consumer Sciences/Human Sciences
CEU Cardenal Herrera University
09.2019 - 03.2020
High School Diploma -
Babeque Secundaria
09.2013 - 07.2018
Skills
Team Motivation
Team Building
Problem-Solving
Communication
Adaptability
Organizational Leadership
Research and Development (R&D)
Sales
Teamwork
Organization
Customer Service
Inventory Management
Customer engagement
Customer relations
Customer service
Brand awareness
Additional Information
Available for relocation.
Poetry
A beautiful tool to release the stress of any day, liberating emotions through writing for me is extremely therapeutic. Clears my head space and makes me a more counciousness, more aware human being.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Intermediate (B1)
Italian
Elementary (A2)
Timeline
Brand Ambassador Captain
Just Eat Takeaway.com
06.2023 - 10.2024
Brand Ambassador
Just Eat Takeaway.com
01.2023 - 06.2023
Bachelor of Arts - Philosophy
KU Leuven
09.2022 - 08.2023
Political Sciences - Family and Consumer Sciences/Human Sciences
CEU Cardenal Herrera University
09.2019 - 03.2020
Administrative Assistant
Procuraduría General de la República - General's Attorney's Office
08.2018 - 11.2019
Sales Staff
Bennu Corp - INDITEX
06.2017 - 09.2017
High School Diploma -
Babeque Secundaria
09.2013 - 07.2018