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Ria Chowdhury
Mechelen
Summary
Senior business consultant with over 10 years of expertise in order management systems and customer service solutions within the telecommunications sector. Proficient in business requirements analysis, process optimization, and stakeholder management, effectively connecting business needs with technical solutions. Proven track record in delivering scalable, customer-focused solutions that enhance operational efficiency and facilitate digital transformation. Aiming to utilize domain knowledge and analytical skills to drive business value and ensure successful project delivery.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Consultant
Infosys Ltd.
05.2016 - Current
- Currently working as Track Lead for MuleSoft Integrations with Salesforce for B2B customers.
- Led the end-to-end Business Analysis activities for the FTTH (Fiber-to-the-Home) initiative, from requirements gathering through production deployment.
- Created epics, user stories, acceptance criteria, process flows, use cases, and functional specifications for Agile delivery teams.
- Analyzed existing ('As-Is') processes and designed optimized ('To-Be') workflows, enhancing customer experience and operational efficiency in areas such as appointments service cases, troubleshooting, partner tickets, delivery issues, and onboarding FPB.
- Collaborated with cross-functional, globally distributed teams to deliver business-critical solutions and streamline processes, supporting digital transformation initiatives.
- Coordinated with OMS, inventory, and customer service teams to achieve seamless integration across hardware delivery lifecycle (Retail, Home Delivery).
- Served as a Functional Analyst/Business Analyst for residential and business customer solutions over 6 years. Client Name: Telenet Group, Belgium.
Product Owner
Nike
- Developed product roadmap and strategy to prioritize functionalities and user stories, facilitating timely delivery.
- Facilitated backlog grooming and sprint planning using agile development framework.
- Collaborated with stakeholders to define acceptance criteria and manage rollout readiness, including CI/CD process.
- Led 6-member UI/UX team in developing inventory functionalities, ensuring alignment with user needs and business goals.
- Implemented existing OMS feature to Amazon Web Services using cloud microservices framework.
Business Analyst
Tractor Supply Company
- Elicited and documented requirements for Buy Online Deliver from Store program to ensure alignment with business objectives.
- Experience in direct interactions with clients to elicit the business requirements and translate them into functional specifications for the development process.
- Collaborated with largest operator of rural lifestyle retail stores in USA to implement Buy Online and Delivery from Store initiative.
- Developed and executed unit and functional test cases, advising software developers and QA to enhance solution quality during development.
- Operated largest rural lifestyle retail store in USA.
Makro
- Coordinated with Onsite and offshore team in Requirements gathering, analyzing and coming up with the solution.
- Prepared Functional Specification Document, Business Requirement Document, Mapping sheets and flow diagrams to understand the overall requirement of the client.
- Designed Documents (DLDs) for various interfaces using for various flows and services.
- Prepared user training documents for implementation of Order Management System.
Education
PGDM/MBA -
Goa Institute of Management
Goa, India03-2016
Bachelor of Engineering (BE) - Computer
Gujarat Technological University
India06-2014
Skills
- Business analysis and requirements gathering
- Stakeholder management and backlog prioritization
- Agile methodology and Scrum
- User stories and use cases
- JIRA and Confluence
- Process mapping with Microsoft Visio
- SQL basics and functional testing
- UAT and SIT
- Gap analysis and customer journey mapping
- CRM systems in telecom and retail
- Supply chain management strategies
- Microsoft Office proficiency
Certification
- Certified Pega Business Architect, 8.7, Pegasystems
- Certified SAFe 5 Product Owner/Product Manager, SAFe by Scaled Agile, Inc.
- Infosys Global Agile Developer Certification, Infosys Limited
- Lean Six Sigma Green Belt, Benchmark Exemplar Global
- Infosys Certified Business Consultant, Infosys Limited
- RETL L2 Advanced CPG Concepts - Sales & Marketing, Infosys Limited
Timeline
Senior Consultant
Infosys Ltd.
05.2016 - Current
Makro
Business Analyst
Tractor Supply Company
Product Owner
Nike
PGDM/MBA -
Goa Institute of Management
Bachelor of Engineering (BE) - Computer
Gujarat Technological University