Resmija Isabella Tefilovikj
Helsinki
Summary
Skilled project manager with proven experience in coordination, negotiation, and critical thinking. Strong active listening and communication skills support excellent customer care and a high level of empathy. Proficient in Canva, Adobe Photoshop, Excel, Word, PowerPoint, and SPSS, enabling efficient planning, analysis, and project delivery. Results-driven and committed to contributing these skills to the successful execution of projects.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Bukowski AB Oy
05.2024 - 12.2024
- Assist customers with inquiries via phone, email, and chat, providing timely and accurate responses.
- Resolve customer issues and complaints, ensuring a positive customer experience.
- Process orders, returns, and refunds, maintaining accurate records of transactions.
- Collaborate with other departments to handle more complex customer requests.
- Manage customer accounts, updating information and providing support with payments and billing.
- Provide product information and guidance, helping customers make informed decisions.
- Monitor customer satisfaction and gather feedback to improve services.
Customer Coordinator
FREE.fi
02.2022 - 03.2022
- Creating and paying bills.
- Contacting customers regarding subscriptions.
- Handling permits for construction workers.
Bookers Group OY
10.2021 - 01.2022
- Acting as a sales enhancer.
- Contacting customers by telephone.
- Led and participated as the backbone in scheduling meetings.
- Ensuring that scheduling information is promptly and correctly entered into the database.
- Communicating schedule and schedule changes to staff and clients and working with all parties to maximize client and staff satisfaction.
Event Manager
Nonprofit organization VATO RY
12.2017 - 04.2019
- Organizing, planning, calling and promoting.
- Attention to detail.
- Strong contact negotiator.
- Leadership skills.
- Team-player.
- Marketing.
Education
Bachelor Of Business Administration - International Business
Vaasa University Of Applied Sciences
Vaasa 01.2017 - 01.2022
Skills
- Project management and coordination
- Negotiation and critical thinking
- Active listening and communication
- Customer care and empathy
- Adaptability and organization
- Proficiency in Canva, Adobe Photoshop, Excel, Word, PowerPoint, SPSS
LANGUAGE
Finnish
Swedish
Macedonian
English
Timeline
Bukowski AB Oy
05.2024 - 12.2024
Customer Coordinator
FREE.fi
02.2022 - 03.2022
Bookers Group OY
10.2021 - 01.2022
Event Manager
Nonprofit organization VATO RY
12.2017 - 04.2019
Bachelor Of Business Administration - International Business
Vaasa University Of Applied Sciences
01.2017 - 01.2022