Ren De Castro
Sint-Niklaas
Summary
As a passionate and experienced Barista and Shift Supervisor, my objectives are to work in a progressive company to share my knowledge and skills that I've developed over the past years. To make sure that I could deliver the best customer service in a lively environment. I am willing to embrace new experiences and continuously expand my skills to contribute effectively to the team. I am committed to learn and grow more not only as a Barista but as a person. Continuously seeking for new opportunities for professional growth and self-development.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Kruibeke
08.2024 - 11.2024
- Conducted weekly inventory of supplies, equipment, and food items.
- Resolved customer complaints in a timely manner.
- Assisted customers with product selection when needed.
- Resolved customer complaints and reported issues to senior management.
- Checked orders for quality and completeness.
- Maintaining cleanliness in the work areas, seating areas, and equipements/tools.
- Assisted colleagues whenever in need.
- Making sure everything is ready for the next shift.
FOH Team Member
SSP Australia
Perth
07.2023 - 11.2023
- Warmly welcomes customers into the establishment
- Prepared hot beverages such as coffee or tea for customers upon request.
- Responsible for taking customers orders and payments
- Clean and sanitizee work areas, seating areas, and equipment/tools
- Maintain kindness and expand knowledge how to treat every customers
- Always enjoy work and build a great connection with work colleagues
- Verified that all orders were correct before serving them to customers.
- Assisted colleagues whenever needed during peak business hours.
Barista
Starbucks
Gent
10.2022 - 06.2023
- Warmly welcomes customers into the establishment
- Create and server Hot or Cold beverages, oftenly tailored to the customer's preferences
- Responsible for taking customers orders and payments
- Clean and sanitizee work areas, seating areas, and equipment/tools
- Maintain kindness and expand knowledge how to treat every customers
- Always enjoy work and build a great connection with work colleagues
- Liaised with kitchen staff to facilitate prompt and seamless service
- Organized storage areas for maximum efficiency while adhering to inventory control policies
- Arranged tables and decorations according to client specifications
- Followed safety protocols when handling food products according to health department regulations
- Prepared beverages according to recipes ensuring quality standards were met
- Cleaned and organized front of house to maintain optimal health and safety practices
- Maintained cleanliness of the restaurant, including tables, floors, countertops, and other surfaces
- Observed and enforced food safety regulations
Waiter and Chef Assistant
The Lake House
07.2017 - 12.2017
- Welcoming, seating guests/customers and taking orders
- Communicating effectively to the kitchen with regards to all orders
- Memorizing the menu and offering recommendations to upsell appetizers, dessert, or drinks and etc
- Always enjoy work and build a great connection with colleagues
- Assisting the Chef in the kitchen
- Maintain good house keeping and sanitizing
- Trained and learned Front of the House Barista
- Trained and learned how the process to make every Starbucks Hot and Cold Beverages
Education
High School Diploma -
CLW Connect
Sint-Niklaas01-2021
Skills
- Schedule Management
- Customer-Oriented
- Safety reviews
- Labor and food cost control
- Shift reporting
- Attendance oversight
- Staff Motivation
- Workplace Safety
References
- David Tshabangu, Starbucks Belgium, District Manager, (047) 283-6196, david.tshabangu@autogrill.net
- Amy Mitchell, SSP Australia, Manager, (049) 785-4606, amy.mitchell@ssp-au.com
Languages
- Tagalog
- English
- Dutch
Timeline
Shift Supervisor
Starbucks
08.2024 - 11.2024
FOH Team Member
SSP Australia
07.2023 - 11.2023
Barista
Starbucks
10.2022 - 06.2023
Waiter and Chef Assistant
The Lake House
07.2017 - 12.2017
High School Diploma -
CLW Connect
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