Reinier Lambert

• Both responsible for the retention of major Belgian Accounts with a strong focus on Customer Relationship and Sales (acquisition & account management) in complex (international) organizations
• My product expertise is within:

- Managed Connectivity (SDWAN, IP-VPN, Ethernet, Internet, Cloud Connect)

- Unified Communication (Managed video services, SIP, UC)

- Infrastructure services (Ducts, Dark fiber, Colocation, Wavelengths)

• Identified new business opportunities within existing accounts.

• Sales specialist connectivity with a strong focus on Sales (acquisition & account management) in complex (international) organizations, amongst them Healthcare, Manufacturing, Banking and Governmental
• Looking for integration, consolidation and outsourcing in a cost efficiency way
• My product expertise is within:
• - Managed Connectivity (SASE, SDWAN, IP-VPN, Ethernet, Internet, Cloud Connectivity)
• - Unified Communication (Managed video services, SIP, UC)

• Both responsible for the retention of major Belgian Accounts with a strong focus on Customer Relationship and Sales (acquisition & account management) in complex (international) organizations, amongst them Industrial, Banking, Governmental, Leisure and Key ICT Partners looking for integration, consolidation and outsourcing in a cost efficiency way
• My product expertise is within:
• - Managed Connectivity (SDWAN, IP-VPN, Ethernet, Internet, Cloud Connect)
• - Cloud Services (virtual data centers, Hosted SfB, Hosted Exchange, Managed Hosting of Front and Back office systems in a centralized, certified and professional hosting environment)
• - Unified Communication (Managed video services, SIP, UC)
• - Infrastructure services (Ducts, Dark fiber, Colocation, Wavelengths)

• Responsible for the Customer Service Management supporting towards the most important Belgian customers
• Project Management of some for larger projects and migrations
• Manager of the Sales support department in Belgium
• Coordination of internal database migrations
• Regular customer meetings (in whole of Europe)
• Building bridges between local departments and central departments

• Build long term relationships at Senior level within major customers to give joint benefit to the company and the Customer by encouraging collaboration within COLT and the customer
• Providing professional and timely service management support to customers as required by proactively monitor the company performance against the agreed Service Level Agreement
• Investigate customer support issues and queries ensuring that the services provided are consistent with customer expectations (incl
• Compensation claims and complaints)
• In partnership with internal departments, assist in the development of service improvements and strive for continued customer satisfaction and attend and manage regular and one-off Customer Service Review meetings
• Understand the Customer Strategy and how to exploit the company’s capability to satisfy demand

• Working in a small team helping customers to create and develop Filemaker databases
• Acting as a second line support to support DBA’s with database issues and/or bugs in the databases they developed for their end-customers both in Windows and Mac environments
• Bridge between DBA’s and third line in case of complex troubleshooting

• Working in a small team supporting customers in Belgium/ France and the Netherlands experiencing issues with US Robotics appliances
• After 9 months achieved the highest accreditation within the supporting department after doing several internal certifications