Summary
Overview
Work History
Education
Skills
Timeline
Awards
StoreManager
R. Douglas (Doug) Brown

R. Douglas (Doug) Brown

Ottawa

Summary

To re-gain employment with GOVERNEMENT OF CANADA after a period of Spousal Relocation Leave.

Overview

17
17
years of professional experience

Work History

SPOUSAL RELOCATION LEAVE

DND
05.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Transition Advisor

CAF TG
08.2020 - 04.2022
  • Implemented change management strategies which reduced employee resistance during critical organizational transitions.
  • Conducted thorough assessments of client needs prior to developing tailored transition plans, ensuring alignment with organizational goals and objectives.
  • Prepared detailed reports outlining the results of completed transitions, highlighting successes and opportunities for improvement.
  • Analyzed data from previous case studies; using insights gained to optimize future transitional initiatives.
  • Improved overall client satisfaction by providing tailored assistance, regular updates, and comprehensive support throughout each stage of the transition process.
  • Mentored colleagues on best practices for managing transitions, contributing to a culture of continuous learning and development within the organization.

Services Coordinator

Canadian Armed Forces Transition Group (CAF TG)
09.2018 - 08.2020
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.

National Outreach Coordinator

OSISS
08.2015 - 09.2018
  • Responsible for all outreach communications and coordination of outreach events across Canada, providing positive communication and networking for the program.
  • Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
  • Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
  • Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
  • Developed network relationships with industry professionals to enhance community awareness and promote services.

Peer Support Coordinator, North Bay and North Eastern Ontario

OSISS
08.2012 - 08.2015
  • Provide direct Peer Support to Veterans and CAF members who are dealing with Mental Health concerns like PTSD, Depression, anxiety, and addictions issues.
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
  • Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.

National Training Coordinator

Joint Speakers Bureau
08.2008 - 01.2012


  • Outreach with various community resources such as Veterans Affairs, OSI Clinic, Canadian Armed Forces (CAF) Mental Heath Clinic, Ottawa (Monfort MH Clinic)CAF Health Services and MFRC
  • Work in a multi disciplinary team.
  • Knowledge of the organization and mandate of the Canadian Forces and Veterans Affairs Canada.
  • Knowledge of the Canadian Forces (CF) culture and of military family dynamics.
  • Knowledge of the programs and services dedicated to Operational Stress Injuries.
  • Indepth knowledge on the effect of OSI on Families.
  • Maintain and model self-care.
  • Experience dealing with military training systems / schools, establishing networks, and conducting outreach and liaison in my assigned area of responsibility.
  • Effectively supervise staff and contractors totaling 24 civilian employee.
  • Organize, plan,coordinate,and prioritize the numerous concurrent training events throughout Canada, Cyprus, and Germany.
  • Exercise signing authority section 32, 33 and 34 of the Financial Administration Act.
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.

Education

Baden Senior High School -

Baden Senior High School
01.1993

Second Language Training -

01.2023

Accredited Mental Health Educator for the JSB -

01.2008

OSISS Peer Support Coordinator Training -

01.2008

Applied Suicide Intervention Skills Training (ASIST) -

01.2007

Skills

  • Proven leader with strong interpersonal and communication skills
  • Twenty-Four and one half years of Operational service and leadership experience in the Canadian Armed Forces
  • Eleven years of Effective Leadership within the Government of Canada and The Department of National Defence
  • Military Operations in Germany, Gulf and Kuwait, Bosnia, Yugoslavia, The United States of America as well as Domestic Operations in Quebec and Nova Scotia

Timeline

SPOUSAL RELOCATION LEAVE

DND
05.2022 - Current

Transition Advisor

CAF TG
08.2020 - 04.2022

Services Coordinator

Canadian Armed Forces Transition Group (CAF TG)
09.2018 - 08.2020

National Outreach Coordinator

OSISS
08.2015 - 09.2018

Peer Support Coordinator, North Bay and North Eastern Ontario

OSISS
08.2012 - 08.2015

National Training Coordinator

Joint Speakers Bureau
08.2008 - 01.2012

Second Language Training -

Accredited Mental Health Educator for the JSB -

OSISS Peer Support Coordinator Training -

Applied Suicide Intervention Skills Training (ASIST) -

Baden Senior High School -

Baden Senior High School

Awards

  • DM & CDS Innovation Award for contribution to The Mental Health and Operational Stress Injury Joint Speakers Bureau (JSB), 01/01/10
  • Queens Diamond Jubilee Medal for exceptional support to the Ill and Injured Members of the Canadian Armed Forces and Soldier On Canada 2011

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R. Douglas (Doug) Brown