Rayan Ajram

1) Manage RFIs and Monitoring (Requests For Information) raised by customers:

• Treat requests coming in from partners requesting for additional information on certain transactions

• Route the request to the information provider

• Follow up on answers being received

• Answer the original requestors with the elements gathered

• Perform basic quality controls on the requests and answers received

• Escalate complex cases where appropriate

• Introduce a request for blacklisting where appropriate Ensuring highly sensitive information of customers and end-users is handled in line with relevant regulations

• Determine the Aged requests and close accordingly

• Proactive monitoring to identify trends or rejects of payments

• Block payments when it is determined or required

2) Define and build scalable operating models as it applies to the evolution of the existing product.

3) Measure operational performance of the product, Interface with internal and external stakeholders and data or insights

4) Collaborate with Cross functional team members in support of delivering a new market set-up

5) Acting as a Subject Matter Expert on selected topics during internal meetings or customer facing calls

6) Collect product and process performance data from partners and assist in identifying preliminary insights

7) Create and update internal and external implementation documents and process flows

8) Managed product rollouts, user training, testing and internal communications.

9) Led operational initiatives to solve ongoing strategic operations challenges.

1) Manage RFIs (Requests For Information) raised by customers

• Treat requests coming in from partners requesting for additional information on certain transactions

• Route the request to the information provider

• Follow up on answers being received

• Answer the original requestors with the elements gathered

• Perform basic quality controls on the requests and answers received

• Support Internal and External Audits

• Efficiently Implement and Improve Document Management

2) Provide valuable input for continuous improvement to the process (processes, tools) & contribute to accurately documenting the process

3) Acting as a Subject Matter Expert on selected topics during internal meetings or customer facing calls

4) Detect and communicate about newly identified trends

5) Provide relevant statistics on the process (Volumes,

types or requests, ) on ad hoc basis

6) Investigate daily Sanction alerts on existing customers generated on World Check 8. Document clear audit trail of investigation on the MC automated screening system

• Escalate complex cases where appropriate

• Introduce a request for blacklisting where appropriate
• Ensuring highly sensitive information of customers and end-users is handled in line with relevant regulations

1) Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures

2) Maintain systems and establish relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management

3) Coordinator in Export projects (Brexit etc..)

4) Daily reporting including customer related data, templates, and emails

5) Execute other Customer Service Strategies

1) Develop customer relationships with Affiliates, acting as the Single Point of Contact (SPoC) and develop knowledge and understanding of the Affiliates market and Export customers.

2) Work closely with internal customers (Supply Planning, Warehouses, PDM, Finance, )

3) Complete the sales order cycle from reception of order to final delivery to end customers in the country.

4) Order Management, either via the Planning tools (JD Edwards) or via CORA according to the shipment schedule.

5) Managing the different events (stock builds, tenders, customer specific requirements)

6) Provide supply and shipment information: provide order status, expected delivery dates, ensure timely shipping, pro-actively inform customer on possible future issues, liaise with planning in order to give the best shelf life and quantity in line with customer profile

7) Assess country's needs, obtain regular feedback from country through conference calls, communicate any logistic improvement to our contact in the country that could help in the sales process

8) Log and follow up of credit notes to the country in case of valid customer complaints Assistant Manage

1) Inventory and Stock Managing: organize and monitor inventory levels to maximize efficiency

2) Purchases: Evaluating the Suppliers, Product Reviewing and Price negotiation

3) Handle and process Complaints

4) Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

5) Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.