Rawya Talhaoui
Lubbeek
Summary
Dedicated and motivated individual aiming to utilize strong communication and leadership skills to drive team success and achieve organizational goals. Specializing in hospitality operations and lifestyle entertainment concepts. Passionate about creating unforgettable experiences, I bring hands-on expertise in F&B, project development, and financial management.
Overview
6
6
years of professional experience
Work History
Restaurant General Manager
Manhattan's Burgers
Leuven
09.2023 - Current
- Conduct weekly reports detailing all aspects of restaurant operations, and engage in in-depth discussions with the District Manager to identify improvements and strategize.
- Analyze the Profit and Loss (P&L) statement monthly to track progress, address discrepancies, and pinpoint areas for optimization.
- Oversee recruitment and onboarding of fixed and student employees, ensuring roles are filled effectively. Deliver comprehensive training programs for new hires, emphasizing adherence to updated procedures and service excellence.
- Implement performance metrics (KPIs) to enhance team productivity, and maintain alignment with organizational goals.
- Managed labor costs and optimized scheduling, reducing expenses, and improving efficiency.
- Optimized inventory management processes to maintain steady product availability.
- Analyzed sales data to forecast demand and executed targeting.
- Led the 2024 budget planning, achieving a 15% revenue growth, while enhancing productivity.
- Achieved customer satisfaction rates of 95% by enhancing service quality.
- Ensure compliance with AFSCA regulations through audits and quality control measures (HACCP).
Restaurant General Manager
Casper
Leuven
04.2022 - 08.2023
- Effectively managed labor costs through optimized scheduling and regular cost analysis, leading to significant savings
- Conducted training programs for new hires, ensuring smooth onboarding and integration
- Streamlined inventory management and maintained optimal stock levels to prevent product shortages
- Analyzed sales data for accurate demand forecasting and implemented promotional campaigns on ordering platforms, increasing product availability and customer engagement
- Monitored KPIs to improve team productivity, resulting in a 40% efficiency increase, and collaborated with cross-functional teams to align performance with departmental goals
Project Manager
De Takel Don Bosco
Ostend
02.2021 - 06.2021
- Developed and implemented business management skills in social work
- Planned and executed events, ensuring smooth logistics, and high attendee satisfaction, using targeted marketing strategies to achieve a 30% increase in event participation
- Led a volunteer team to organize workshops
- Boosting girl participation by organizing attracting events to them
Telemarketer / Coach
MA2S CALL
Oujda-Angad
01.2019 - 05.2019
- Generated leads and secured clients via telemarketing
- Managed a team of 10 telemarketers handling 300 calls per day
- Enhanced team's performance by 20% by developing targeted coaching plans and conducting regular evaluations
Education
BANABA - Advanced Business Management
Hogeschool UCLL
01.2022
Postgraduate - Migration and Refugees
Howest
01.2021
Postgraduate - Global Business Management
Howest
01.2020
Bachelor - Linguistics Major ( Business communication)
Mohammed First University
01.2018
Skills
- Ms Office
- Power Bi Desktop
- Adobe CC Suite
- Labor management
- Operations management
- Scheduling coordination
- Budget planning
Languages
- Arabic, Native
- English, Proficient
- French, Proficient
- Dutch, Beginner
Driver License
Permis B
Timeline
Restaurant General Manager
Manhattan's Burgers
09.2023 - Current
Restaurant General Manager
Casper
04.2022 - 08.2023
Project Manager
De Takel Don Bosco
02.2021 - 06.2021
Telemarketer / Coach
MA2S CALL
01.2019 - 05.2019
Postgraduate - Migration and Refugees
Howest
Postgraduate - Global Business Management
Howest
Bachelor - Linguistics Major ( Business communication)
Mohammed First University
BANABA - Advanced Business Management
Hogeschool UCLL
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