Raphaël De Backer

• Sales Support
• Responded to telephone and in-person requests for information.

• Customer Service, Sales Support, Sample Shipping

Account Executive

• Followed up with existing customers to provide additional support and address concerns.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.

• Back Office Customer Experience
• Delivered exceptional client service, building long-lasting relationships through effective communication.
• Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
• Maintained customer records by updating account information.
• Supported special projects as needed, showcasing flexibility and adaptability in a fast-paced environment.
• Created personalized solutions for customers by leveraging expert product knowledge and understanding their unique needs.
• Cultivated strong relationships with clients through proactive outreach efforts, ultimately driving repeat business opportunities.
• Coordinated closely with other departments such as sales or billing teams to promptly address any interrelated concerns impacting overall client satisfaction levels.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Navigated multiple computer systems and applications to find information.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Logged call information and solutions provided into internal database.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.

• Customer Service Representative
• Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
• Contributed to the development of updated training materials for new employees, ensuring consistent service delivery across the team.
• Maintained customer records by updating account information.
• Developed and maintained a deep understanding of evolving industry trends, ensuring the ability to provide informed recommendations and effectively address client inquiries.
• Reduced call wait times for customers by streamlining processes and implementing efficient call routing strategies.
• Created personalized solutions for customers by leveraging expert product knowledge and understanding their unique needs.
• Balanced competing priorities to meet deadlines while maintaining exceptional customer care standards.
• Provided professional guidance to colleagues as a subject matter expert in key areas of customer care operations.
• Demonstrated empathy and active listening skills, building rapport with customers to foster long-term loyalty.
• Explored alternative solutions when handling customer complaints, resulting in increased retention rates.
• Utilized CRM software effectively to update customer information, track interactions, and manage cases.
• Coordinated closely with other departments such as sales or billing teams to promptly address any interrelated concerns impacting overall client satisfaction levels.
• Cultivated strong relationships with clients through proactive outreach efforts, ultimately driving repeat business opportunities.
• Collaborated with cross-functional teams to resolve customer issues quickly and efficiently.