Rango Kami Miguel Samuel
Summary
Experienced Financial Analyst with a background in managing and interpreting financial data to support business decision-making. Strong skills in budgeting, forecasting, and financial modeling paired with the ability to communicate complex financial concepts clearly. Notable impact made on previous work through identifying cost-saving opportunities and enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
Financial Analysis Support Specialist
FIS Polska
Poznan
01.2024 - Current
- Provided technical support and guidance on financial analysis related matters.
- Created detailed technical reports highlighting findings to diverse stakeholders.
- Identified opportunities to reduce costs through process optimization initiatives.
- Reviewed existing contracts for compliance with applicable laws and regulations.
- Reviewed financial statements and documents to ensure accuracy of data.
- Built and strengthened client relationships to form long-lasting, profitable bonds.
- Developed financial analysis reports and presentations by applying acquired financial principles.
- Presented plans to client with smooth and professional presentations to enhance buy-in chance and promote collaboration.
Customer Service Representative
Foundever (Equinix Project)
Warsaw
06.2021 - 12.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strong customer relationships to encourage repeat business.
- Updated databases with new and modified customer data.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Computer Support Specialist ( Weekend Shifts)
IDEBATE RWANDA
KIGALI
01.2018 - 10.2020
- Lent technical support, consulting and implementation services to maintain system performance thresholds.
- Researched and maintained IT project and service documentation to assist future problem resolution.
- Created and updated training materials and procedures.
- Contacted manufacturers or vendors to resolve major hardware and software issues.
- Designed and customized implementations to provide system integrity and security.
- Trained users to operate and manage hardware and software.
- Assisted in technical support process refinement to improve customer service and support.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
- Developed training materials, conducted webinars and authored wikis for user training and support use.
Customer Care Operator
AIRTEL RWANDA
KIGALI
03.2020 - 09.2020
- Kept customer and system account information accurate and current to support timely resolutions for all concerns.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Enhanced client retention by driving product benefits and features and preferred supplier information delivery around client needs.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Call Center Customer Support
MTN RWANDA
KIGALI
02.2019 - 02.2020
- Consulted with customers to determine best methods to resolve service and billing issues.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Processed customer account changes .
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Explained key information regarding products and services to customers to encourage informed decision-making.
Education
Bachelor of Science - COMPUTER SCIENCE
WSB MERITO UNIVERSITY
Poznan, Poland03.2024
High School Diploma -
LYCEE DE KIGALI
Rwanda11.2018
Skills
- Technical troubleshooting
- Microsoft Office suite Expert ( Word, Excel , Outlook ,Power Point )
- Software upgrades
- Customer support needs assessment
- Decision-making
- Leadership
- Active listening
- Friendly, positive attitude
- Planning
- Work ethic
- Computer maintenance
- Application installations
- Call center experience
- Hardware diagnostics
- Service desk support
- Computer maintenance
- Application installations
- Call center experience
- Hardware diagnostics
Languages
KInyarwanda
First Language
English
Proficient (C2)
C2
French
Advanced (C1)
C1
Timeline
Financial Analysis Support Specialist
FIS Polska
01.2024 - Current
Customer Service Representative
Foundever (Equinix Project)
06.2021 - 12.2023
Customer Care Operator
AIRTEL RWANDA
03.2020 - 09.2020
Call Center Customer Support
MTN RWANDA
02.2019 - 02.2020
Computer Support Specialist ( Weekend Shifts)
IDEBATE RWANDA
01.2018 - 10.2020
Bachelor of Science - COMPUTER SCIENCE
WSB MERITO UNIVERSITY
High School Diploma -
LYCEE DE KIGALI
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