Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Ramya Sudha Vemuri
Antwerpen
Summary
Overview
7
years of professional experience
1
Certification
Work History
Toyota Motor Europe
Senior Administrator
01.2024 - 07.2024
Job overview
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
- Collaborated with cross-functional teams to develop strategies for organizational growth, leading to increased efficiency and profitability.
- Implemented advanced data management systems that improved data accuracy and accessibility while reducing manual workloads.
- Managed inventory and procurement processes, ensuring that necessary supplies were always available while minimizing costs.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts to secure cost-effective services for the company.
- Spearheaded the implementation of new software tools and technology solutions, increasing overall productivity and improving workflow efficiency.
- Responded to, researched and resolved issues from internal staff, external departments and customers.
- Oversaw budget management for multiple departments, monitoring expenses closely to prevent overspending and identify areas for potential savings.
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity.
Toyota Motor Europe
Product Owner
05.2023 - 09.2023
Job overview
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Owned and prioritized product backlog.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Analyzed customer feedback to identify areas for improvement.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Reduced time-to-market by effectively coordinating resources, tasks, and timelines within the team.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Optimized product performance by identifying areas for improvement and implementing necessary changes.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Fostered a culture of continuous improvement through regular retrospective meetings with the team.
Keyence International (Belgium) - The HQ
Tech Admin
03.2023 - 05.2023
Job overview
- Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
- Optimized digital resources through routine troubleshooting and proactive system updates.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Streamlined communication between team members, fostering a collaborative environment for project success.
- Assisted with website design and maintenance, ensuring content was up-to-date and userfriendly.
- Spearheaded initiatives designed to improve workflow processes within the organization.
Amazon Development Center
Senior Seller Support Associate
05.2021 - 07.2022
Job overview
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
- Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Amazon Development Center
Technical Support Specialist
03.2016 - 02.2019
Job overview
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
24/7 Customer Pvt Ltd
Technical Support Associate
04.2015 - 03.2016
Job overview
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Monitored systems in operation and quickly troubleshot errors.
- Recorded and maintained relevant notes for each client and work order.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
Infosys Technologies
Internship
12.2014 - 03.2015
Job overview
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Collaborated with senior management on new initiatives to build confidence.
- Explored new technologies and approaches to streamline processes.
Education
Andhra UniversityIndia
Bachelor of Engineering Technology from Computer Science
04.2014
University Overview
Skills
- Customer Service
- Attention to Detail
- Team Collaboration
- Operations Management
- Product Backlog Management
- Roadmap development
- Agile Methodology
- Problem Identification
- Stakeholder relationship management
- Scrum Methodology
- Data-driven decision-making
- Technical Troubleshooting
Certification
Certified and Registered Product Owner, ID: 7699257
Timeline
Senior Administrator
Toyota Motor Europe
01.2024 - 07.2024
Product Owner
Toyota Motor Europe
05.2023 - 09.2023
Tech Admin
Keyence International (Belgium) - The HQ
03.2023 - 05.2023
Senior Seller Support Associate
Amazon Development Center
05.2021 - 07.2022
Technical Support Specialist
Amazon Development Center
03.2016 - 02.2019
Technical Support Associate
24/7 Customer Pvt Ltd
04.2015 - 03.2016
Internship
Infosys Technologies
12.2014 - 03.2015
Andhra University
Bachelor of Engineering Technology from Computer Science
Certified and Registered Product Owner, ID: 7699257
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