Rama Shahrour
MBA , BSc.
Berlin
Summary
Experienced professional with a background in sales, marketing, and customer experience. Also experienced in the healthcare sector as a dietitian and quality management project supervisor. Consistently achieved tasks and targets while making valuable contributions to multidisciplinary teams. Adaptable with a comprehensive skill set that has allowed for success in diverse roles.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Guest Experience
Habyt
11.2024 - Current
- Enhanced guest experience by creating personalized travel itineraries and accommodating special requests.
- Enhanced guest experience by replenishing amenities promptly as part of daily housekeeping duties.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Took initiatives in B2B customer service
- Implemented innovative solutions to enhance hotel aesthetics, improving overall guest experience and satisfaction ratings.
- Collaborated with management to develop strategies for improving overall guest experience and satisfaction ratings.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
Dietitian and Content Creator
Medfit Platform
02.2024 - 10.2024
- Created and distributed engaging nutritional content
- Implemented targeted dietary plans for clients
- Conducted online nutritional consultations, providing personalized dietary guidance
- Produced educational materials on nutrition to enhance user understanding
- Crafted targeted dietary guidance for clients
- Educated patients on the importance of proper nutrition for managing chronic conditions, such as diabetes, hypertension, and heart disease.
- Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns.
- Strengthened content through proofreading and editing.
- Produced series of video tutorials, simplifying complex topics, which significantly increased subscriber count and viewer retention.
Quality Management Project Supervisor
Vivantes Netzwerk Für Gesundheit GmbH
12.2023 - 2 2024
- Conduct Master Thesis research
- Conducted patient satisfaction surveys
- Led a project to improve communication with non-German-speaking patients, implementing translation services and improving healthcare quality
- Participated in audits, identifying and addressing compliance issues, and contributed to protocol development
- Collaborated with cross-functional teams to identify root causes of quality issues, leading to more effective problemsolving.
Sales and Marketing Associate
Massa Group Architectural Design Company
01.2020 - 06.2022
- Conducted comprehensive market research and provided insights with team
- Collaborated with a cross-functional team to conduct market analysis
- Took initiatives in developing marketing and sales presentations
- Took part in customer service
- Engage with customer to identify their needs and problems
- Conducted market research to assess customer needs and preferences..
Education
Master of Business Administration (MBA) - General Management
SRH Berlin University of Applied Sciences
Berlin, Germany 10.2022 - 5 2024
Bachelor of Science - Nutrition and Dietetics
American University of Beirut
Lebanon 8 2019 - 5 2022
Skills
Active listening
Critical thinking
Communication
Problem solving
Negotiation
Microsoft Office
Marketing
Campaigns
Market Research
Nutritional Assessment
Diet Planning
Guest experience support
Guest experience enhancement
Guest experience oversight
Personal Information
- Date of Birth: 04/25/99
- Marital Status: Single
Timeline
Guest Experience
Habyt
11.2024 - Current
Dietitian and Content Creator
Medfit Platform
02.2024 - 10.2024
Quality Management Project Supervisor
Vivantes Netzwerk Für Gesundheit GmbH
12.2023 - 2 2024
Master of Business Administration (MBA) - General Management
SRH Berlin University of Applied Sciences
10.2022 - 5 2024
Sales and Marketing Associate
Massa Group Architectural Design Company
01.2020 - 06.2022
Bachelor of Science - Nutrition and Dietetics
American University of Beirut
8 2019 - 5 2022
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