Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Rakesh Naredlla
Project Management
Hyderabad,Brussels
Summary
Overview
17
years of professional experience
Work History
Capgemini Technology ServicesHyderabad, Brussels, Telangana, Belgium
Client Engagement Manager
06.2018 - Current
Job overview
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Developed new employees and on-going performance assessment of current employees.
- Established performance and service goals and held associates accountable for individual performance.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Prepared sales presentations for clients showing success and credibility of products.
Capgemini
Transition Manager
06.2016 - 06.2018
Job overview
- Partnered with business teams to understand needs and mitigate potential problems.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Designed processes and systems supporting business needs before, during and after transitions.
- Built support for change throughout business unit through direct outreach strategies.
- Developed solutions to address complex issues and operational gaps.
- Managed internal and external client-facing relationships through transitional periods.
- Led teams of analysts to evaluate, plan and execute projects.
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
- Detected workforce collaboration use cases and problems from employees and business partners through interviews, focus groups and surveys.
- Partnered with project team members to identify and quickly address problems.
- Established and enforced project timelines and deadlines.
- Communicated project updates to stakeholders at all levels.
- Monitored and tracked project progress to support timely completion.
- Implemented best practices to drive quality IT project delivery.
- Resolved staff conflicts and identified potential areas of improvement.
- Created and implemented contingency plans to address potential risks.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Updated customers and senior leaders on progress and roadblocks.
- Identified and implemented cost-saving measures in IT projects.
CapgeminiHyderabad
Release Manager
06.2016 - 06.2018
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Responded to emergent issues in production releases to quickly iterate and remediate weaknesses in subsequent releases.
- Provided strategic plans to senior management for approval by internal stakeholders and aligned development teams.
- Adhered to internal release development guidelines and processes to mitigate liabilities and align with business goals.
- Set release management lifecycles according to internal business goals and ongoing development realities.
- Recruited subject matter experts to tackle advanced release deficits and unforeseen development obstacles hindering scheduled iterations.
- Monitored and tracked project progress to support timely completion.
- Partnered with project team members to identify and quickly address problems.
- Communicated project updates to stakeholders at all levels.
- Planned and orchestrated end-to-end processes
- Coordinated scheduled releases and updates.
- Managed simultaneous and multiple releases across various platforms and within diverse portfolios.
- Managed release validation through development, testing and production phases.
CapgeminiHyderabad, Telangana
Mainframe & Non stop HP Designer
01.2014 - 05.2016
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Contributed design ideas in early planning stages with customers and project managers.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
CapgeminiHyderabad, Telangana
Developer Consultant
01.2010 - 01.2014
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
KeaneHyderabad, Telangana
Developer
07.2006 - 12.2009
Job overview
- Tested programs and databases to identify issues and make necessary modifications.
- Designed, developed, and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
- Discussed issues with team members to provide resolution and apply best practices.
- Translated customer requirements into written use cases.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Updated old code bases to modern development standards, improving functionality.
- Participated in software field testing to verify performance of developed projects.
- Documented technical workflows and knowledge to educate newly hired employees.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
Education
JNTUHyderabad
B Technology from Civil Engineering
05.2006
University Overview
Skills
- Client Services
- Team Oversight
- Strategy Development
- Special Projects
- Customer Billing
- Operations Management
- Customer Portfolio Management
- Account Management
- Contract Management
- Team Recruiting and Onboarding
- Decision-Making
- Employee Retention
- Review of Contracts
- Price Structuring
- Change Management
- Closing Techniques
- Programming Languages
Timeline
Client Engagement Manager
Capgemini Technology Services
06.2018 - Current
Transition Manager
Capgemini
06.2016 - 06.2018
Release Manager
Capgemini
06.2016 - 06.2018
Mainframe & Non stop HP Designer
Capgemini
01.2014 - 05.2016
Developer Consultant
Capgemini
01.2010 - 01.2014
Developer
Keane
07.2006 - 12.2009
JNTU
B Technology from Civil Engineering
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