Rachid OUKHAYE
IT INGENEER & operations Support
Profil professionnel
As a System Engineer, with strong experience (about 10 years and a half) in IT infrastructure Datacenter on waste management industries, I have skills to manage IT projects, analyze problems and find solutions, as a result of all this expertise and skills, I have become competent in developing my skills to the better, and the ability to give a sensitize information to my users about how to use their devices with maximum security and safety
Vue d'ensemble
14
14
years of professional experience
5
5
years of post-secondary education
Expérience
IT infrastructure engineer
DEVALT SPHERE
Bruxelles
06.2024 - Actuel
- Provide second level L2 application IT support for clients, Documentum and Intelsta solutions managed by DEVALT SPHERE
- Use MDM for ticketing, incident management, knowledge base, and asset management
- Update and define support procedures in collaboration with the internal manager and experts for each solution
- Ensure up-to-date technical and functional documentation
- Ensure the transfer of knowledge to the operating teams
- Suggest improvements/changes to the application and hardware
- Provide support to users for correct use of the SAP
- Supervision Tool ticketing GLPI platform for user incident management
- Manage the first level of support for incidents
- Technologies: GLPI , HP system, SharePoint office 365 soft, OS Ticket, SCCM, Veeam backup, azur cloud
- Développement des compétences des collaborateurs sur le plan technique, organisation de la formation.
IT Infrastructure Engineer and System Coordinator
AVERDA
Casablanca
07.2023 - 02.2024
- Diagnose, troubleshoot, and resolve system issues and/or respond to server outages
- Provides Support all Levels (L1/L2/L3)
- Manage and configure Office365 (Licenses /Billing /Users /accounts)
- Manage system resources, user accounts Active directory (Microsoft ID/ Intune)
- Integrate into the projects of rapprochement between the IT department and HR department
- Manage and configure SharePoint to be used with external partners (India, Dubai team, etc.)
- Manage external partners (contact for incidents, changes, escalations) and internal partners
- Ensure the security and reliability of the company's systems
- Integration of servers in the local environment using (OneDrive servers) for backup by the creation of daily backup tasks/Weekly/Monthly, also sharing confidential folders with Management boards
- The maintenance of the server and the creation of disaster recovery via NAS cloud
- Creating/updating/Follow-up of documentation and procedures with the team department
- Assist on new it projects to implement facial recognition with the HR team
- Ensure the security of the organization’s providing sensibilization for DP (Data protection)
- Administration of Teams to integrate meeting rooms into the system using (polycom Visio conference) Devices
- Administration of exchange server
- Handling backups and restoration via the NAS server
- Attend a meeting with the management board to present and explain the advantages of the new integrated solution for the business
- Manage MDM platform for mobile management subscriptions
- Technologies: NAS, SharePoint, Windows 10, Windows 11, Microsoft Windows, Linux, OS Ticket, SCCM, Firewalling and switching
- Project: Information Technology, Main mission: Contributed to the start-up of the IT infrastructure for the AVERDA
Operations support controller
AVERDA
Casablanca
09.2017 - 06.2023
- Diagnose, troubleshoot, and resolve system issues and/or respond to server outages
- Provide escalated end-user support; troubleshoot and resolve system issues and escalate as necessary
- Perform level 2 and 3 user supports for all our group plants
- Manage system resources, user accounts
- Diagnose and repair failures and malfunctions related to hardware or software
- Configure and size the hardware solutions chosen according to the performance required by the software
- Participate in the definition of the group's strategy in terms of infrastructure and networks for all our plants
- Integrated in the projects of rapprochement between the IT department and the operations department
- Ensure the security and reliability of the company's systems
- Write documentation and procedures
- Work closely with the development teams on several projects (creation or evolution of applications) to meet the needs of the various businesses (Industry 4.0, cybersecurity)
- Write the internal procedures to be followed to increase the competence of our teams in each plant
- Participate in the evolution of the service standards to improve the development and maintainability of software
- Technologies: LAN-WAN, SharePoint, Linux, Mac, Windows Server, Windows 10
Vehicle control lead
AVERDA
Rabat
09.2016 - 09.2017
- Launch of new fleet management: Main mission: Contributed to the startup of the IT infrastructure for AVERDA fleet management project
- Installation of network cabling and surveillance camera
- Deployment of master plan dispatch
- Put new applications into production: analyses, tests, piloting
- Assist on new IT projects to implement
- Implement the new installation
- Cabling Management (labelling)
- Supervision of alerts Hardware & Software related to vehicles and mobile phones (databases, servers, applications)
- Management and configuration of Planet Firewalls
- Translate technical language to be able to support customers
- Manage backups and do the test periodecally (OneDrive backup/tape)
- Deal with N1/N2 incidents until their complete resolution
- Mastery of ticketing tools (fresh service)
- Carry out and monitor the update of the monthly/annual inventory of equipment
- Technologies: Microsoft Windows, Linux, OS, Ticket, SCCM
IT Operations support
AVERDA
Casablanca
05.2014 - 09.2016
- Project: Monitoring and GPStracking systems
- Administration and management of 100 vehicles fleet by GPS system sensor based
- Administration of supervision center and videowall surveillance control data reporting and dashboard configuring
- Test and verification of the performance and the bandwidth Wi-Fi signal using dedicated software
- Perform daily system oversight, check integrity and availability of all the equipment: sensors, servers and GPS signals
- Management of incidents related to the infrastructure of sites and end users
- Diagnosis and resolution of various problems related to embedded system navigations
- Maintenance / Repair of tablets (Hardware)
- Technologies: Microsoft Windows mobile, embedded system, RFID, GPS, android
IT SUPPORT (TECHNICIAN)
RFITECH solutions
Casablanca
01.2010 - 04.2014
- Installation, integration and updating of new equipment (hardware, infrastructure software components, cross-functional computing applications)
- Support and advice to users regarding library management security Systems (CATALOGUING, encoding) and data protection
- Define and track access rights according to the users' authorizations
- Maintenance of operating RFID gates (RF, 125 HZ, mifare) and software installed on them (PASSAGER COUNTER, updates)
- Technical incident management and troubleshooting
- Management of the IT infrastructure
- Installation, operation, maintenance, and administration of the various security elements of the IS (firewall, authentication and security mechanisms, VPN)
- RFID equipment and wiring as needed
- Other: Implement the incident and request management process
- Technologies: Microsoft Windows, Polycom VOIP, RFID, EM
Formation
C.E.S.S. - Comunication
AMIDEAST
Casablanca 01.2023 - 01.2024
Master - Systems, Networks and Security Engineering
EMSI
Casablanca 01.2009 - 01.2010
Bachelor - Systems, administrations of applications & Security Engineering
FST of Settat
Settat 01.2006 - 01.2009
Compétences
- Project Management
- Server Administration
- Active Directory
- Raid 5
- Bases de données SQL
- Installation & Maintenance of Operating Systems
- Cloud Office 365
- IT Security
- Virtualization
- VMware
- Windows
- Support and Maintenance of Server Systems
- IT Project Implementation
- Inventory Management
- Gouvernance IT
- Troubleshooting
- Root Cause Analysis
- Team Player
- Problem Solving
- Développement Agile
- Évaluation technique
- Microsoft Project
- Team Spirit
- Client Service
- Negotiation fournisseur
- Communication
- Cloud computing
- Leadership transformationnel
- Innovation technologique
- Sécurité informatique
- Microsoft Excel avancé
Informations complémentaires
- Voyages : [amerique et asie ]
- Écologie
- Secouriste
- Passion pour la photographie
Langues
French
Bilingue
English
Courant
Projets réalisés
- Supervision - A supervisé une équipe de trois personnes.
- Réalisation : établissement de 140 déploiements de flotte gps qui ont abouti à un taux de satisfaction client de 97%
Citation
The way to get started is to quit talking and begin doing.
Walt Disney
Chronologie
IT infrastructure engineer
DEVALT SPHERE
06.2024 - Actuel
IT Infrastructure Engineer and System Coordinator
AVERDA
07.2023 - 02.2024
C.E.S.S. - Comunication
AMIDEAST
01.2023 - 01.2024
Operations support controller
AVERDA
09.2017 - 06.2023
Vehicle control lead
AVERDA
09.2016 - 09.2017
IT Operations support
AVERDA
05.2014 - 09.2016
IT SUPPORT (TECHNICIAN)
RFITECH solutions
01.2010 - 04.2014
Master - Systems, Networks and Security Engineering
EMSI
01.2009 - 01.2010
Bachelor - Systems, administrations of applications & Security Engineering
FST of Settat
01.2006 - 01.2009
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