Driven student leveraging studies in Cyber Security seeks an opportunity to expand skills and gain valuable real-world experience. Offers strong interpersonal and task prioritization skills. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Help Desk Analyst
HCL
10.2023 - Current
Manage and coordinate a team of level 1 technicians.
Provide assistance and share knowledge and experience with level 1 technicians.
Perform Quality Check and Quality Assurance.
Research Intern
Piros
02.2025 - 06.2025
Researched about LUKS disk encryption in Linux, TPM, PCR, Secure Boot and UKI
Analyzed Linux hardware enabled threats and pre-boot environment vulnerabilities
Assisted the team in deploying Nginx pods with Keda autoscaling and Prometheus exporter in Openshift
Performed Docker container deployment, Kubernetes related tasks and Ansible automation
Participated in meetings and project presentations
Help Desk Analyst
HCL
06.2021 - 10.2023
Provide customer, technical and software support for Pfizer clinical trials.
Gather pertinent data, identify, and evaluate options and recommend effective course of action to solve a technical issue.
Assist customers with troubleshooting issues encountered while using software, providing actionable tips to resolve problems.
Use ticketing systems to manage and process support actions and requests.