A unique set of skills and experience, transferable across sectors and disciplines. Adaptable and resourceful with strong organisational, leadership, negotiation and people management skills. Thrives in challenging and demanding roles. An excellent presenter and communicator with exceptional interpersonal skills. Prince 2 Practitioner and Six Sigma Green Belt with over 20 years of demonstrable experience including healthcare commissioning, leading transformation, managing change, project and programme management, academic, policy and health service research, quality improvement and governance. A passion for learning, networking and working with individuals and team to deliver results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Integrated Care and Transformation Senior Manager
NHS Frimley Integrated Care Board
03.2021 - Current
Assess, plan, develop, commission, evaluate and monitor delivery of integrated care models
Participate in and contribute to governance of the system providing expert advice as required
Plan the investment and projects to deliver current and future transformation and efficiency objectives and outcomes to target
Direct and deliver specific projects, innovative programmes, and integration portfolios including process, pathway and workforce improvement and redesign
Lead the production of technical specifications, standards and metrics and key performance indicators
Produce and communicate a suit of project, management and other sensitive documents including bids, business cases, plans, evaluations and performance reports to government departments, national, regional and local bodies
Analyse, interpret and communicate complex information and data from a variety of sources to a wide range of stakeholders
Develop, maintain, nurture and enhance relationship with a diverse audiences and networks in a complex and political environment
Lead, engage, influence and negotiate with individuals and teams at all levels
Managed budgets, risks and issues effectively, in order to achieving financial and non-financial objectives, maintaining strict control over expenditures, track and deliver agreed benefits
Commissioning Programme Lead
NHS Croydon Clinical Commissioning Group
01.2017 - 02.2021
Leadership for the commissioning, transformation, care pathway/service redesign, quality improvement and contract monitoring of planned care services including colorectal and gastroenterology services, respiratory dermatology, ophthalmology services, effective commissioning initiative (ECI), locally commissioned services (LCS):
Made the case for change and improved services through the development of business cases in close collaboration with clinicians from primary and secondary care, operations and service manager management, business intelligence, finance, patients and public
Implemented a new nurse triage service as part of redesign of a care pathway
Produced communication for the roll out of nurse triage and e-RS to 56 general practices
Delivered a prospective patient audit and a retrospective case note audit for patients with Inflammatory Bowel Disease (IBD) in preparation for and to inform the redesign of IBD pathway and service
Developed a scoping report/business case and locally commissioned services for the transfer of low risk IBD patient out of hospital and their management in the community
Benchmarked models of service delivery (NHS RightCare, NHS England Transforming Elective Care Services, NICE, STP etc) from across the country to inform service redesign
Worked closely with colleagues from business intelligence to produce a monitoring tool to support the ongoing monitoring of activities, finance and delivery of QIPP programmes
Completed review of a range of clinical guidelines with general practitioners and secondary care consultant
CCG Lead on DXS (an add on to general practice clinical system and a single repository of all information to enable general practice to access up to date and accurate referral forms, care pathways, guidelines and patient information to promote shared decision making, communication with secondary care and self-care for patients)
Contributed to the production of care pathways, single referral form and GP practical guidance for a new integrated dermatology service, working alongside primary and secondary clinicians and the hospital service management team
Established strategies and developed service specifications for the delivery of latent TB testing and treatment programme in primary care and across a number of services in secondary care
Steered the CCG, lead and achieved implementation of quantitative fecal immunochemical test (cancer rule out test) in primary care/general practices, enabling the organisation to achieving notable recognition as the first of the London CCGs to roll out this test
Reviewed and recommended the continuation and decommissioning of a number of LCSs
Transformation Manager
Homerton University Hospital Foundation Trust
01.2016 - 01.2017
Primarily responsible for leading the Community Productivity Transformation Programme impacting on 25 community services and over 40 teams. Key achievement includes:
Efficiency of over £800K within eight months in post and additional £0.8 million of reoccurring savings within a year, contributing to reduction in organisational financial deficit.
Deployment of mobile technology to all community services and production of specific guidance, policy and SOP to support new ways of working
Deployment of offline RiO solution (SAF) to services across community to ensure staff can access patient records at anytime and anywhere.
Lead and directed a project team including estate, IT, finance and operation to decant a community site and to relocate staff and services to three other existing community buildings
Lead the development and implementation of a temporary Microsoft Outlook room booking system enabling staff across the trust to view and book any meeting room
Scoped, appraised and recommended a central online booking system for all meeting rooms across the Trust (acute and community).
Tested a new visit model for a community service to improve efficiency and productivity.
Sourced a new scheduling system to ensure resources including staffing is used in the most effective way to maximise productivity
Reviewed and implemented revised programme governance structured to ensure effective delivery of programme objectives.
Quality Experience Safety Programme and Governance Manager
Croydon Health Services NHS Trust
01.2016 - 01.2016
Provided leadership and management of the Trust Quality, Safety and Experience Programme (QESP). This is the mechanism through which the Trust quality initiatives were taken forward and included improvement actions required by CQC and identified in the Trust Quality Strategy and Quality Accounts.
Provided independent assurance to the Executive Team, Quality & Clinical Governance Committee, Trust Board and external stakeholders such as the CCG, CQC and NHS Improvement on the delivery of QESP and evidence of outcomes. Provided specialist project and improvement expertise to Directors, Clinicians and Project Leads; developed and maintained effective relationship with internal and external stakeholders to galvanise support, secure buy-in and maintain focus and momentum on the delivery of the QESP and expected outcomes; implemented strategies to ensure effective systems and processes for governance and delivery of quality improvement across the organisation, directorates and business units.
Programme Manager
Healthcare Improvement Scotland
01.2007 - 01.2015
Managed a portfolio of national quality improvement projects and programmes, lead project teams and provided project management expertise to national project groups; lead and facilitated national multi-disciplinary project groups (including patients and relevant voluntary organisations) to design standards and indicators to improve the quality of healthcare services and that are measurable, fit for purpose, aligned with other related national agendas and suitable for implementation; planned and conducted national consultation and engagement activities; organised and delivered national pilot peer review visits across Scotland; planned, organised and carried out national testing of standards and indicators using improvement methodologies; delivered, published and widely disseminated seven national standards and indicators for NHS Scotland in addition to carrying out other managerial responsibilities including budget management and the recruitment and development of staff. Recognised national point of contact for relevant clinical standards and indicators.
Project Manager
NHS Greater Glasgow and Clyde
01.2006 - 01.2007
Lead, facilitated and co-ordinated the phased closure of on-site T.S.S.U’s providing sterile services function to the six/seven Glasgow Acute Hospitals. Manage the project within timescale and budget, ensuring accurate inventory and procurement of instrumentation to satisfy new turnaround time. Liaise regularly with all stakeholders to negotiate obstacle to the smooth transfer of services to the new Central Decontamination Unit. The transfer was completed and a Central Decontamination Unit is in operation for all sites.
Audit Team Leader
NHS Greater Glasgow and Clyde
01.2005 - 01.2006
Lead implementation of the Scottish policy/directive regarding the decontamination of re-usable medical devices in primary care. Successfully recruited, trained and managed a team of auditors, produced reports and action plan to deadline, budget and quality. The policy is well established across the Board area in all places using re-usable medical devices.
Project Manager
NHS Health Scotland
01.2002 - 01.2005
Programme managed and provided subject matter expertise for development of a national screening programme for sickle cell anaemia and thalassaemia and a key contributor to the development of a national policy. Participate in the UK Steering group to ensure consistency of approach between Scotland and the rest of UK. Commissioned specialist services including economic evaluation. Prepared and produced a report with recommendations for implementation. A national linked antenatal and neonatal screening programme for sickle cell and thalassaemia is now established in Scotland.
Education
MRes - Health Research, Improvement Science Etc
University of Stirling
Stirling, United Kingdom
01.2018
MBA - Leadership Management Marketing
University of Glasgow
Glasgow, United Kingdom
01.2006
MSc - Medical Genetics
University of Glasgow
Glasgow, United Kingdom
01.1998
BSc (Hons) - Biological Sciences
Heriot Watt University
Glasgow, United Kingdom
01.1994
Skills
Strategic analytical thinking and planning
Troubleshooting, problem resolution and problem solving
Budget, procurement management and resource allocation
Data analytics and data-driven decision making
Organizational improvement, work planning and prioritisation
Expert project and programme management
Excellent interpersonal communication, influencing, negotiation and conflict resolution
Organizational improvement and skills
Staff management and employee development
Team leadership, coordination and collaboration
Certification
Six Sigma GREEN BELT 2008
PRINCE2 (Registered) Practitioner 2005
PCAT Auditor 2005
Developing Effective Leadership Behaviour 2004
Ongoing development through attending seminars, conferences, workshops, lectures etc…
Section name
Excellent References are Available on Request
Timeline
Integrated Care and Transformation Senior Manager
NHS Frimley Integrated Care Board
03.2021 - Current
Commissioning Programme Lead
NHS Croydon Clinical Commissioning Group
01.2017 - 02.2021
Transformation Manager
Homerton University Hospital Foundation Trust
01.2016 - 01.2017
Quality Experience Safety Programme and Governance Manager
Primary Care Commissioning Business and Administration Officer at NHS Suffolk and North East Essex Integrated Care BoardPrimary Care Commissioning Business and Administration Officer at NHS Suffolk and North East Essex Integrated Care Board