Pratiksha Singh
Mechelen
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Software Engineer
Cognizant Technology Solutions
03.2021 - 08.2023
- 2.5 years of experience in application support with Novartis Pharmaceutical.
- Handle client service requests, incidents through ticket and mail and update them on every progress.
- Diagnose and resolve critical incidents, conduct root cause analysis and implement preventive measures.
- Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.
- Provided technical support to customers regarding product usage and troubleshooting issues.
- Analyzed user requirements to develop software solutions and created technical specifications.
- Add test scripts (IQ, OQ, PQ) and implement test runs.
- Created detailed design documents, test plans, user manuals, release notes and other related documentation.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
SVIT Vasad
India08.2020
Skills
- Microsoft365
- MS SQL
- ServiceNow
- HP ALM
- Windows 10 server
- IIS
- Apache web servers
- Analytical and critical thinking
- Troubleshooting and resolution
- Application Lifecycle Management ALM
- Technical Documentation
- Client Requirements
- Operational Support
Accomplishments
- Got promoted within 2 years due to quality deliverables. Received several appreciation mails from client.
- Actively solving questions related to SQL on Hackerrank.
- Started a Youtube channel (Pratiksha Singh) to promote my hobby and showcase my cooking skills.
- Selected from all over India in TCS National Hunt (TNQT) 2019.
Timeline
Software Engineer
Cognizant Technology Solutions
03.2021 - 08.2023
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
SVIT Vasad
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