Poovizhi Thirugnanasambandam
Etterbeek
Summary
Confident Mainframe Technical Analyst with development, implementation and support experience. Dedicated professional with more than 12 years of familiarity in overseeing diagnostics and troubleshooting tasks.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Analyst
BNP Paribas Frotis
06.2020 - Current
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
- Assessed business requirements and recommended technical products and solutions to meet needs.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Cultivated professional working relationships with internal personnel, vendors and suppliers.
Technical Analyst
Bank of America
06.2017 - 04.2020
- Worked in ASAP-Advanced service application processing-involved development of Risk engine system
- Worked in TRS-Tax Reporting System that had 8 months of product enhancement and 4 months of Tax system support and maintenance
- Worked as Risk SPOC for TRS Project
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals
- Researched emerging technologies to add value to current offerings
- Offered input for complex documents to support client-ready final versions
Technical Lead
ICBC- Insurance Corporation of British Council, The Insurance
08.2014 - 01.2017
- Insurance Council for British Columbia (ICBC) is provincial Crown corporation in British Columbia providing insurance
- Worked as Technical analyst for migrating project (Migration from Legacy to Policy center ) for Auto-Insurance
- Worked as Technical Lead for team of 3
- Worked in Data stage jobs to migrate data from Mainframe to oracle DB
- Worked on Software estimation for project and task involved in Migration
- Provided educational expertise and mentoring to junior team members.
Support Engineer
Tata Consultancy Service Limited
09.2011 - 04.2014
- For Morgan stanley Listed Derivatives
- Worked in Mission Critical L2 support project ,handling various Mainframe applications around 24/7 across various countries
- Communicated with clients to verify roots and causes of computer problems.
- Monitored systems in operation and quickly troubleshot errors.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Worked as On call Support and Shift lead .
Developer/Tester
Morgan Stanely
04.2010 - 08.2011
- Read, interpreted and followed written test instructions and procedures to accurately test products.
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
- Collaborated with personnel to spread good practices, share knowledge and provide tool evaluations and selections support.
- Supported, implemented and helped shape test approach by identifying solutions to recurring issues.
- Communicated status updates to stakeholders to widen impact of testing and demonstrate value of optimization program.
Education
Bachelor of Technology - Petroleum Refining & Petrochemicals
Anna University
Chennai, India05.2009
Skills
Mainframe programming
- PLI Natural ADABAS
- COBOL DB2
- EDZ/MFE tool
- Python Big Data
- Db2/IMS
- CICS
- Scrum Master
- Project Management
Accomplishments
- Supervised team of 7 staff members.
- Documented and resolved many P1 production issue which led to on time deliveries.
- Resolved product issue through consumer testing.
- Achieved KYC automation through effectively handling Mainframe Driver Program.
- Automated Reconciliation of three systems to get the Triage break in customer statement for Listed Derivatives.
Additional Information
- Achievements/Tasks Achievements/Tasks Achievements/Tasks Achievements/Tasks
Certification
- PSM1
- ITIL
- INS 21
- NCFM
Languages
English
Advanced (C1)
Dutch
Beginner (A1)
Timeline
Technical Analyst
BNP Paribas Frotis
06.2020 - Current
Technical Analyst
Bank of America
06.2017 - 04.2020
Technical Lead
ICBC- Insurance Corporation of British Council, The Insurance
08.2014 - 01.2017
Support Engineer
Tata Consultancy Service Limited
09.2011 - 04.2014
Developer/Tester
Morgan Stanely
04.2010 - 08.2011
Bachelor of Technology - Petroleum Refining & Petrochemicals
Anna University
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