Pénélope De Vivar

• Supported teams in achieving key performance indicators
• Developed a "Customer Success Relationship" program to enhance client retention and satisfaction
• Managed legal coordination and contract drafting in collaboration with legal counsel

I worked as the Talent Manager for the Watersports section in the Belgium warehouse.

HUMAN

• Supervised a core team of 25 employees, scaling up to 50 student workers during peak periods
• Led full-cycle recruitment and onboarding for various contract types (permanent, temporary, student)
• Designed and delivered staff training plans, tailored to operational needs (e.g., safety, software, personal development)
• Conducted regular one-on-one meetings to monitor well-being, performance, and support during site closure preparations
• Managed long-term sick leave cases and reintegration processes
• Handled labor relations and strike management, both on-site and administratively
• Collaborated with senior management and national sports coordinators to develop and communicate weekly customer-focused strategies

Administrative & Operational HR Management

• Created staff schedules and allocated daily tasks
• Handled monthly time tracking and payroll input on WePlan
• Drafted employment contracts and amendments
• Managed employee records and data entry using SuccessFactors
• Prepared formal warnings and termination documents

• Managed end-to-end recruitment of IT engineers, from CV screening to offer negotiation and contract signing
• Held weekly client meetings to monitor consultant performance and project alignment
• Conducted monthly check-ins with consultants to support project progression and engagement