Pimi Wonkam Arly Sylvanie
Mechelen
Summary
Enthusiastic and results-driven tourism and leisure graduate with expertise in housekeeping, sustainable tourism, and human resource management. Demonstrates a strong ability to collaborate within diverse teams while proactively addressing challenges. Specialized skills include, employee relations, recruitment strategies, and compliance management, contributing to improved organizational effectiveness. Seeking to leverage these competencies in a challenging role to drive success for a dynamic organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Marriott Brussels
Brussels
04.2024 - Current
- Addresses maintenance needs quickly.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Examined customer feedback on housekeeping services and implemented solutions to address issues.
Housekeeping Supervisor
Sheraton Brussels Airport Hotel
Brussels
07.2023 - 04.2024
- Managed a team of 20+ housekeeping staff, providing clear instructions and guidance to ensure efficient and high-quality cleaning of 250+ guest rooms daily
- Implemented and enforces strict cleanliness standards, resulting in an increase in guest satisfaction scores and a decrease in guest complaints
- Conducted regular inspections to ensure compliance with safety regulations and maintain a clean and hazard-free environment, resulting in zero accidents or incidents during tenure
- Coached and motivated the housekeeping staff in the performance of their daily tasks
Administrative Assistant
Higher Institute of Professional Studies (HIPS)
Mechelen
02.2018 - 09.2023
- Assisted with student registration resulting in increased student satisfaction and enrollment
- Successfully managed daily office operations, including scheduling, filing, and office supply procurement, resulting in improved efficiency
- Provided exceptional support to students, addressing inquiries, scheduling appointments
- Facilitated effective communication between faculty, staff, and students, fostering a collaborative and positive learning environment
- Successfully resolved student and faculty concerns in a timely and satisfactory manner, demonstrating strong problem-solving skills
- Maintained accurate records, including student records, financial records and administrative records
Housekeeping Supervisor Intern
Sheraton Brussels Airport Hotel
Brussels
03.2023 - 06.2023
- Assisted in organizing and overseeing daily housekeeping operations, ensuring cleanliness and tidiness of all guest rooms and public areas
- Collaborated with team members to develop and implement efficient cleaning schedules, resulting in improved productivity and reduced turnaround times
- Mentored new housekeeping staff, guiding proper cleaning techniques and ensuring adherence to established standards
- Conducted regular inspections to identify areas for improvement, implemented corrective actions, and maintained high-quality standards in all aspects of housekeeping operations
HR Representative
Jikoo Digital
01.2022 - 06.2023
- Conducted thorough recruitment processes by sourcing, screening, and interviewing potential candidates, increasing qualified hires
- Developed and implemented comprehensive onboarding programs, improving employee satisfaction and reducing turnover by 15%
- Assisted in the development and execution of performance management systems, increasing employee productivity and engagement
- Led investigations into employee relations issues, resolving conflicts and ensuring compliance with company policies
Education
Postgraduate - African Business Studies
Thomas More University of Applied Science Mechelen
Mechelen- Belgium09-2025
BSc - International Tourism and Leisure
Thomas More University of Applied Sciences
Brussels, Belgium04.2024
BSc - Human Resource Management
Pan African Institute for Development - West Africa (PAID-WA)
Brussels, Belgium06.2023
LL.B - Law
University of Buea
Buea, Cameroon06.2023
Skills
- Detail-Oriented
- Strong Verbal Skills
- Proficient in Team Dynamics
- Effective Prioritization
- Attention to detail
- Workforce Training
- Performance Evaluation
- Project management
- Recruitment Management
Certification
- Leadership Foundation, 01/01/24
- Management in Training, 01/01/24
- Introduction to Leadership, 01/01/24
Hobbies and Interests
- Exploring distant lands
- Feeling the music
- Getting lost in pastry
- Cooking
- Capturing moments
Languages
- English
- French
Web
http:/linkedin.com/in/pimi-sylvanie-3b8640209
Timeline
Housekeeping Supervisor
Marriott Brussels
04.2024 - Current
Housekeeping Supervisor
Sheraton Brussels Airport Hotel
07.2023 - 04.2024
Housekeeping Supervisor Intern
Sheraton Brussels Airport Hotel
03.2023 - 06.2023
HR Representative
Jikoo Digital
01.2022 - 06.2023
Administrative Assistant
Higher Institute of Professional Studies (HIPS)
02.2018 - 09.2023
Postgraduate - African Business Studies
Thomas More University of Applied Science Mechelen
BSc - International Tourism and Leisure
Thomas More University of Applied Sciences
BSc - Human Resource Management
Pan African Institute for Development - West Africa (PAID-WA)
LL.B - Law
University of Buea
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