PIERRE BONNELANCE
Thuin
Summary
Dynamic Technical Training profile with a proven track record at several OEM's, adept in virtual training and e-learning development. Successfully led a team of trainers, enhancing training delivery and fostering a culture of continuous improvement. Skilled in train-the-trainer methodologies, combining technical expertise with strong leadership to drive impactful learning experiences. Experience of pan-european training development and strategy.
Overview
42
42
years of professional experience
Work History
TECHNICAL TRAINING PROJECT LEADER
TOYOTA MOTOR EUROPE
02.2023 - Current
Designing pan-european technical training content.
Provide train-the-trainer training sessions to NMSC trainers
Involved in pan-european training strategy
Senior Technical Support Engineer
KIA MOTOR BELGIUM
06.2017 - 02.2023
Flying doctor function. Provide help in high tech unresolved cases in the dealer network.
Reporting to KMC.
Providing assistance in high tech technical training development
TECHNICAL TRAINING PROJECT LEADER
EDUCAM
10.2016 - 06.2017
Designing technical training on final customer demand
Franchise Owner
Snap-On Tools
01.2014 - 10.2016
Distributing Snap-On tools in automotive, industrial and agriculture repair area
SERVICE MANAGER
LAND ROVER JAGUAR BENELUX
01.2009 - 01.2014
Coaching 15 dealerships in service and customer satisfaction area.
Monitoring aftersales KPI's and business growth
Solving customer satisfaction issues and technical unresolved cases
TECHNICAL TRAINER & ADVISOR
TOYOTA BELGIUM
12.2004 - 01.2009
Technical training design & development.
Technical assistance to dealernetwork.
Reporting technical issues to TMC
Technical Training Manager
TOURING SA
01.2003 - 12.2004
Managing a technical trainers team
TRAINER
TOURING SA
01.2001 - 01.2003
TECHNICAL TRAINER
Developing technical training content and educating road patroller staff on regular base.
Owner
SELF EMPLOYED
01.1984 - 01.2001
Owner of independent automotive repair workshop.
Bosch car service
Education
High School Diploma -
Institut St Joseph
Chatelet, Belgium06-1983
Skills
- Virtual training
- E-learning development
- Train-the-trainer
- Training delivery
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Dutch
Bilingual or Proficient (C2)
Italian
Elementary (A2)
Timeline
TECHNICAL TRAINING PROJECT LEADER
TOYOTA MOTOR EUROPE
02.2023 - Current
Senior Technical Support Engineer
KIA MOTOR BELGIUM
06.2017 - 02.2023
TECHNICAL TRAINING PROJECT LEADER
EDUCAM
10.2016 - 06.2017
Franchise Owner
Snap-On Tools
01.2014 - 10.2016
SERVICE MANAGER
LAND ROVER JAGUAR BENELUX
01.2009 - 01.2014
TECHNICAL TRAINER & ADVISOR
TOYOTA BELGIUM
12.2004 - 01.2009
Technical Training Manager
TOURING SA
01.2003 - 12.2004
TRAINER
TOURING SA
01.2001 - 01.2003
Owner
SELF EMPLOYED
01.1984 - 01.2001
High School Diploma -
Institut St Joseph