Philippe Oorts

• European leader in the Service Management capability, go-to-person for any service related project
• Co-lead of the Servitization team focusing on helping clients servitizing their business to achieve predictability and stability in their revenue stream, minimizing cost of ownership and maximizing client satisfaction
• Leads project bids, quality reviews & steering as well as hands-on operational management
• Built the service management team from the ground up and currently leads the team of 25 members in Belgium, a further 15 in Europe as one of the key growth areas of the European practice
• Generated reusable assets in form of preconfigured solutions and process maps to be more efficient in program delivery at clients
• Controls the budgeting and forecasting in the Service Management Capability
• Expert in the Energy, Resource and Industirial Products industries and member of the Automotive and Medtech sector teams

Selection of projects:

• Sibelco: Global, end-to-end digital transformation project in the mining industry

Key Achievements:

• Deloitte client responsible for all ongoing projects in the space of Digital Transformation
• Co-defined the company's Global Digital Strategies
• Implemented state-of-the-art concepts such as zero-touch ordering, waste trading and recycling process and system solution
• Defined and drove projects to timely completion focusing on value delivery
• Managed key gateway moments by reporting back to Steerco/Exco

Selection of projects:

• Avnet Electronic Marketing: Leading a full process and ERP migration in the Distribution sector
• Deloitte Belgium: Service line carve out project on strategic, financial, operational and technical level
• PPG: High-level global process rethinking, design and documentation of the customer facing processes. Define a new digital strategy and business case
• SDWorx: High-level process design, process optimization, IT landscaping, Business case and EMEA Package Selection

Key Achievements:

• Defined and drove projects to timely completion focusing on value delivery
• Managed key gateway moments by reporting back to Steerco/Exco
• Redefined company's Global Digital Strategies
• Boosted operational efficiency by streamlining operational processes globally

Selection of Projects:

• J&J - Post M&A Operational, Process and System alginment to onboard a new company on the group technology platform

Key Achievements:

• Migrated all Processes and underlying technical solutions of a subsidiary to the existing template SAP solution of the group
• Led the team in the Supply Chain process steam responsible for: Plan, Source, Warehousing, Sales and Returns

• Streamlining, standardizing and optimizing Quote-to-Cash processes
• Implemented JD Edwards ERP on a global scale for the Sales & Distribution Workstream
• European Lead for Update CRM Roll-out & Stabilisation
• European Lead for Innotas Program Management Tool implementation

Selection of Projects:

• J&J - Depuis-Synthes: European-wide Process Revalidation project in the Healthcare industry aimed at removing inefficiencies and ineffectiveness from the end-to-end processes, documenting GxP and SOX relevancy followed by implementation, testing and training
• Bridgestone: EMEA-wide legal and operational structure change preceded by alignment projects to harmonize the Invoicing and VAT treatment process

Key Achievements:

• Business model optimization on legal, financial and operational level
• End-to-End process mapping and analysis of the companies
• Streamlined business operations across Europe by mapping, analysing and implementing process improvements
• Implementing new processes and solutions in the underlying ERP system and testing them with the European user-base
• Training the end-users in the processes, systems and risks such as Regulatory, legal and GxP impacts

Selection of Projects:

• Avnet Technology Solutions - European Digital Transformation project in the Distribution Industry

Key Achievements:

• Streamlined business operations by mapping, analysing and implementing process improvements
• Created tailored solutions by understanding and translating customer requirements into functional specifications.
• Collaborated with various IT teams to design efficient software solutions to support key business processes
• Implemented the end-to-end quote-to-cash process myself in SAP
• Conducted training sessions for new software implementations, increasing staff productivity levels

- Optimized the warehouse management system
- Gather information and write reports to improve management decisions
- Assigned routes & cargos to the different trucks & drivers
- Replaced administrative employees who were on holiday e.g. invoicing