Salesforce / Hubspot / Gainsight
Philipp Falk
Customer Success Manager
Berlin
Summary
Accomplished Customer Success Manager with over 5 years of expertise in the SaaS industry. Skilled at managing enterprise client portfolios, ensuring strategic alignment, successful product adoption, and long-term value realization. Proven ability to foster trusted relationships with key stakeholders and optimize customer outcomes. Adept at working cross-functionally and driving high-impact engagements in diverse industries
Overview
7
7
years of professional experience
3
3
Languages
Work History
Customer Success Manager
Collibra
08.2022 - Current
- Partnered with enterprise clients, including ENBW, DZ Bank, Knauf, and Organon, managing a portfolio of €3 million ARR.
- Served as the primary point of contact, guiding clients through successful product adoption through Mutual Success Planning.
- Conducted regular QBRs and executive meetings, identifying opportunities for expansion and renewal.
- Fostered trusted relationships with key stakeholders, aligning Collibra’s data intelligence solutions with their strategic goals.
- Collaborated cross-functionally with sales, product, and support teams to deliver comprehensive, tailored solutions.
- Delivered actionable insights based on customer health metrics to improve retention, drive growth, and optimize value realization.
Customer Success Manager
MAPEGY
08.2019 - 07.2022
- Built and executed tailored onboarding plans, fostering early adoption and quick time-to-value for new customers.
- Proactively engaged with clients throughout the customer lifecycle, ensuring alignment with their business objectives.
- Led renewal discussions, identifying upsell opportunities and driving long-term customer retention.
- Acted as a trusted advisor, providing strategic guidance to maximize the platform’s value and impact on clients' goals.
Operations, Event Management
Robert Bosch Foundation
08.2017 - 07.2018
Education
Master of Arts - History And Culture of Science And Technology
TU Berlin
Berlin, Germany 04.2001 -
Software
Jira / Confluence
Zendesk
Timeline
Customer Success Manager
Collibra
08.2022 - Current
Customer Success Manager
MAPEGY
08.2019 - 07.2022
Operations, Event Management
Robert Bosch Foundation
08.2017 - 07.2018
Master of Arts - History And Culture of Science And Technology
TU Berlin
04.2001 -
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