Petra Demaertelaere
Sint- Katherina-Lombeek
Summary
A positive-minded and highly communicative team player with experience in both customer service and quality departments. Ready to take the next step and eager to apply the acquired expertise and enthusiasm to contribute significantly within Puratos.
Overview
31
31
years of professional experience
4
4
years of post-secondary education
Work history
Customer Information Support
Puratos nv
Groot-Bijgaarden
01.2020 - 06.2025
- Provide Quality Information support to affiliates and direct Customers globally, including TDS, RCO, HACCP, MSP MMP report for raw materials, end products and service products
- Complete customer questionnaires
- Manage Kosher and Halal certifications
- Provide Quality statements and declarations
- Adapt TDS and create RCO
- Conduct GMP audits in production
Customer service officer
Puratos
Groot-Bijgaarden
09.2004 - 12.2019
- Follow the orders from A to Z and work closely together with Production Planning, Warehouse and Transport planning (SAP - previously BaaN)
- Complaint handling: manage all kinds of complaints in close cooperation with different internal departments such as Purchase, Quality Control, R&D, Master data
- Be the single point of contact for European affiliates and direct customers regarding sales prices
- Give technical support to end users for the wide range of products (Bakery, Confectionery and Chocolate)
- Issue credit notes or make corrections of invoices
- Organise information sessions between departments to improve internal communication
Sales and Management Assistant
Puratos
Groot-Bijgaarden
05.2001 - 08.2004
- Work in close cooperation with General Manager Beldem, Operations Manager Beldem, Sales Directors for SBU Bakery and International Key Account Managers
- Organise Key Account Sales Seminars, organise visits of schools
- Facilitate Training days for new Key Account Managers for Puratos Group
- Assist in Management Meetings
HR Officer
LogicaCMG - IT Consulting
Brussels
09.1999 - 04.2001
- Manage as intermediate at Compensation and Benefits Department for all employees and new comers: organise administration and maintain data (SAP, SD Worx, DKV, holidays)
- Train new colleagues on procedures of Human Resources Department
Exploring the world
Independent
09.1997 - 08.1999
- Travel with my backpack through Southeast Asia and Australia/ New Zealand
- Work experience: Administration Officer at Randwick (Sydney) townhall
- Several student jobs as fruit picker on farms and vineyards
Sales and Marketing Director Assistant
Usit Travel
Londen
01.1996 - 08.1997
- Sales Assistant to Sales and Marketing Director of Usit Travel at headoffice in London (Travel agencies worldwide)
- Maintain correspondence, presentations and issue reports; work closely together with different departments (Finance, Marketing)
- Assist colleagues in travel agency office of Cologne, Germany
Customer Service, Travel Agent
Connections
Brussels
09.1994 - 12.1996
- Advise and inform a wide range of customers on flights, hotels, trains, rental cars, insurances at the head office in the center of Brussels
- Organise complete flight/drive road trips to USA
Education
Master of European Cultural Studies -
Erasmus study at 4 Universities
Brussels, Tilburg, Loughborough and Bilbao 09.1993 - 06.1994
Master of Chinese Studies -
University of Louvain
09.1989 - 06.1993
Skills
- Communication skills
- Product knowledge
- Customer service experience
- Quality assurance expertise
Languages
Dutch
Native
French
Advanced
English
Advanced
Spanish
Elementary
German
Elementary
Affiliations
- Padel, gardening, walking, reading, cooking
Extra
Being the proud mother of 2 girls, I would like to be there for them on Wednesday to assist them in their hobbies.
Timeline
Customer Information Support
Puratos nv
01.2020 - 06.2025
Customer service officer
Puratos
09.2004 - 12.2019
Sales and Management Assistant
Puratos
05.2001 - 08.2004
HR Officer
LogicaCMG - IT Consulting
09.1999 - 04.2001
Exploring the world
Independent
09.1997 - 08.1999
Sales and Marketing Director Assistant
Usit Travel
01.1996 - 08.1997
Customer Service, Travel Agent
Connections
09.1994 - 12.1996
Master of European Cultural Studies -
Erasmus study at 4 Universities
09.1993 - 06.1994
Master of Chinese Studies -
University of Louvain
09.1989 - 06.1993
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