Summary
Overview
Work History
Skills
Additional Information
Languages
Timeline
BusinessAnalyst

Pedro Abrantes Ferrao

Valkenswaard

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 15 -year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

15
15
years of professional experience

Work History

Marketing & Sales Director

Pocinhas S.A.R.L.
02.2023 - Current
  • Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
  • Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
  • Following up on inactive or abandoned quotes
  • Acquiring new customers to initiate growth
  • Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
  • Providing customer service and resolving any complaints.
  • Create new international e-commerce and business intelligence platform.
  • Customer Web Shop training support.
  • Maintaining consequent sales training for expertise in products (+-150.000 products).
  • Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
  • Implemented territory management strategies that optimized sales coverage while minimizing travel expenses for field representatives.
  • Executed strategic plans for growth and new acquisitions.
  • Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
  • Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.
  • Optimized sales operations by streamlining processes, implementing CRM systems, and developing comprehensive training programs for new hires.
  • Launched successful marketing campaigns that generated an influx of qualified leads for the sales team to pursue further.
  • Updated products, service agreements and pricing to retain competitive advantage and generate new customers.

Senior Account Manager South Europe/ Scandinavian

Foneday B.V.
04.2022 - 01.2023
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Acquiring new customers to initiate growth
  • Following up on inactive or abandoned quotes.
  • Supporting current and new clients by giving training on the E-Commerce web shop.
  • Enhanced communication between departments for more effective problem-solving and collaboration.
  • Analyzed key competitors to respond to competitive threats.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Worked with customers to develop strategic business and account plans.
  • Expanded market share by identifying new business opportunities and securing high-value accounts.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Met existing customers to review current services and expand sales opportunities.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Informed customers of promotions to increase sales productivity and volume.
  • Kept detailed records of daily activities through online customer database.

Skills

  • Sales Strategies
  • Networking and relationship building
  • Presentations and public speaking
  • Goals and performance
  • Negotiation expertise
  • Database Management
  • Contract Negotiations
  • Business development and planning
  • Market Trend Analysis
  • Territory Management
  • Client and stakeholder relations
  • Business Development
  • Sales processes
  • Rapport and relationship building
  • Key Account Management
  • Proposal Development
  • Persuasive Negotiations
  • Relationship Building
  • Prospecting skills
  • Marketing strategy
  • Product Knowledge
  • Sales team training
  • KPI Tracking
  • Client Relationship Management
  • Market intelligence
  • Profitability Optimization
  • Analytical problem solver
  • Pipeline Management
  • Territory sales management
  • CRM Software
  • Review of contracts
  • Market Research
  • Customer Complaint Resolution
  • Account Acquisition
  • Customer Service

Additional Information

Education - HBO, LICEU ANTONIO NOBRE, PORTO

CATHOLIC UNIVERSITY, PORTO

INTERNATIONAL LAW -BACHELOR DEGREE

Languages

Portuguese
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Dutch
Advanced (C1)
English
Bilingual or Proficient (C2)
Italian
Upper intermediate (B2)
French
Intermediate (B1)

Timeline

Marketing & Sales Director

Pocinhas S.A.R.L.
02.2023 - Current

Senior Account Manager South Europe/ Scandinavian

Foneday B.V.
04.2022 - 01.2023

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Pedro Abrantes Ferrao