PAULA BUCHMANN
Resumen profesional
Sociable and detail-oriented professional with experience in logistics, customer service, and administration. Proactive and empathetic, with strong problem-solving skills and the ability to learn quickly. Skilled in managing international shipments, coordinating with suppliers, and handling customer inquiries in German, English, and Spanish. Committed, responsible, and focused on delivering high-quality results in dynamic environments.
Datos destacados
12
12
years of professional experience
3
3
years of post-secondary education
Experiencia
Logistics and Operations Specialist
antibodies-online GmbH
Aachen
2024.06 - 2025.11
Logistics and operational handling of antibody products:
- Processing shipments to international markets, including customs declarations using IAA Plus
- Collaboration with shipping service providers such as DHL, UPS, and FedEx; handling claims and tracking shipments
- Creating and managing orders; communicating with manufacturers and suppliers regarding deliveries and complaints
- Handling end-customer inquiries related to shipping and delivery in German, English, and Spanish via email and phone
Customer Support Agent
CPM International
Barcelona
2018.07 - 2023.03
Customer service for Dyson Ltd.:
- Customer and retailer support: product consultation, technical assistance, complaint handling and sales
- Three years of administrative responsibilities for the DACH markets using Salesforce and SAP: inventory control, invoicing and delivery note processing, order management, and special case handling
- Communication with shipping service providers such as DHL, UPS, Hermes, and Kühne+Nagel
Intern in Customer Service
Media Markt
Barcelona
2016.09 - 2018.07
- Monitoring of the Net Promoter Score
- Processing of online orders, repairs, and reservations
Sales
- Handling customer complaints
- Answering incoming calls
Intern as an Insurance Broker
Central Brokers S.L.
Barcelona
2016.06 - 2016.08
- Updating the customer portfolio and ongoing contracts
Intern in the Coordination Department
Linde Material Handling Ibérica
Barcelona
2015.09 - 2015.12
- General administration
- invoicing
- goods receipt
- filing of documents
Intern in the Spare Parts Warehouse
Mitsubishi MS Dealer
Alicante
2014.03 - 2014.07
- Inventory management
- Invoicing
- Telephone service
- Ordering spare parts
Formación
Specialist for commercial activities - IHK qualification in Spanish and German
FEDA EDU German Business School
Barcelona 2015.09 - 2018.07
Enfatiza tus habilidades clave
- Teamwork
- Social skills
- Creativity
- Ability to learn
- Punctuality and responsibility
- Customer service
- Flexibility and adaptability
- Proactive attitude
- Attention to detail
languages
Español
Idioma nativo
Deutsch
Experto
C2
Spanisch
Experto
C2
Englisch
Intermedio avanzado
B2
Francés
Principiante
A1
Programmes
- Microsoft Office
- SAP
- Salesforce
- IAA Plus
- Engage
- Aswin AS400
- Confluence
Cronología
Logistics and Operations Specialist
antibodies-online GmbH
2024.06 - 2025.11
Customer Support Agent
CPM International
2018.07 - 2023.03
Intern in Customer Service
Media Markt
2016.09 - 2018.07
Intern as an Insurance Broker
Central Brokers S.L.
2016.06 - 2016.08
Specialist for commercial activities - IHK qualification in Spanish and German
FEDA EDU German Business School
2015.09 - 2018.07
Intern in the Coordination Department
Linde Material Handling Ibérica
2015.09 - 2015.12
Intern in the Spare Parts Warehouse
Mitsubishi MS Dealer
2014.03 - 2014.07