Hi, I’m
Paul Oppel
Eke
Summary
Dedicated Customer Success Expert with extensive experience in developing educational materials and after-sales content to enhance the customer journey. Proven ability to maintain knowledge bases and facilitate effective communication across departments. Strong track record in building relationships with stakeholders through proactive engagement and support, ensuring successful implementation of solutions and maximizing customer satisfaction.
Overview
26
years of professional experience
1
Certificate
Work History
Buva SportDeinze
Warehouse Operations Specialist
2022.03 - Current (4 education.years_Label & 7 education.months_Label)
Job overview
- Demonstrated success in receiving stock, processing orders, and distributing goods to customers throughout Europe, ensuring efficient logistics operations.
- Proficient in working within a fast-paced and challenging warehouse environment, managing inventory of over 5,000 SKUs to ensure accurate stock levels and efficient order fulfillment.
- Operated forklifts and pallet jacks to load and unload shipments, maintaining safety and compliance with warehouse protocols.
- Conducted regular quality control checks to ensure product integrity and compliance with company standards.
- Collaborated with cross-functional teams to streamline shipping and receiving processes, reducing turnaround time by 15%.
- Effectively managed warranties by accurately logging and processing warranty claims, contributing to after-sales support.
Self-EmployedNazareth-Eke
Virtual Event Organizer
2020.06 - 2022.02 (1 education.year_Label & 8 education.months_Label)
Job overview
- Collaborated with clients to understand their objectives and requirements, guiding them through the planning process to create engaging and successful virtual events tailored to their needs.
- Set up and configured events on custom virtual platforms, ensuring maximum video quality, stability, and user experience while proactively troubleshooting technical issues to maintain seamless event flow.
- Provided ongoing support to clients from the initial planning stages through to event execution, ensuring all needs were met and expectations exceeded, while performing administrative tasks to support the team.
- Managed presenters before and during events, ensuring all video content and PowerPoint presentations displayed at high quality. Oversaw live interactions and Q&A sessions to create a smooth experience for all participants, fostering engagement and enhancing attendee satisfaction.
- Collected and analyzed event data post-event, generating comprehensive reports detailing attendee engagement, feedback, and overall performance to demonstrate ROI and identify opportunities for improvement.
- Stayed updated on industry trends and best practices in virtual event management, implementing innovative strategies to enhance future events and improve overall client satisfaction.
Disney Cruise Line
Broadcast Editor
2014.09 - 2018.04 (3 education.years_Label & 7 education.months_Label)
Job overview
- Management of BGM (QSYS Audio Server) in 36 locations
- Operation and supervision of 68 broadcast channels, on-demand TV, and Disney+
- Management and troubleshooting of satellite systems (Seatel and Orbit)
- Monitoring of Infocaster, Brightsign Display Panels, and Digital Media Signage
- Maintenance and operation of Cinema Projectors (Christie CP4230)
- Setup and management of audiovisual equipment for live shows
- Assurance of emergency PA systems and communication channels
- Key role in the historical dry dock renovation of Disney Wonder (2016)
FreelancerPretoria Area
Professional Videographer and Editor
2005.07 - 2014.09 (9 education.years_Label & 2 education.months_Label)
Job overview
- Collaborate with a diverse client base during initial and final consultations, filming, editing, and production of final products to exceed established timeframes and expectations.
- Set up and operate video cameras, audio recorders, lighting equipment, props, and other related production equipment.
- Organize and manage multiple camera angles during shoots.
- Edit raw footage into a final product using non-linear editing systems such as Final Cut Pro or Adobe Premiere.
- Develop storyboards and shooting scripts to plan out each scene prior to filming.
- Direct actors during scenes to ensure the best results are achieved.
McCarthy Auto GroupPretoria Area
Customer Success Expert/Automotive Service Advisor
2003.07 - 2005.07 (2 education.years_Label)
Job overview
- Developed strong relationships with customers through proactive communication and regular follow-ups, enhancing customer satisfaction.
- Assisted clients in maximizing the benefits of automotive solutions, ensuring smooth implementation and successful usage of products.
- Monitored customer satisfaction and proactively addressed concerns, collaborating with internal teams to exceed expectations.
- Educated customers about preventative maintenance programs available at the dealership, providing educational materials to enhance their understanding.
Daimler ChryslerSouth Africa
SAP Customer Service Representative/Administrator
2001.02 - 2003.06 (2 education.years_Label & 4 education.months_Label)
Job overview
- Act as the first point of contact for all customer service queries via phone, email, and other digital channels
- Achieve complete customer satisfaction while not compromising SLA standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Vodafone
Administrator
2000.02 - 2000.12 (10 education.months_Label)
VodafoneLondon
Solutions Team Leader - Vodafone Connect Project
1999.11 - 2000.02 (3 education.months_Label)
Vodafone
Methods and Procedure Script Writer
1999.01 - 1999.11 (10 education.months_Label)
VodafoneLondon
Customer Care Advisor
1999.02 - 1999.06 (4 education.months_Label)
Skills
- Customer Relationship Management
- Educational Content Development
- Knowledge Base Maintenance
- Cross-Departmental Collaboration
- Client Support & Communication
- Data Analysis & Reporting
- Event Planning & Coordination
- Software as a Service (SaaS)
- SAP Service Cloud
- Salesforce CRM
Certification
- Salesforce Administrator CRM, Trailhead by Salesforce
- EF Standard English Test (EF SET), EF SET, Present, Present
- Presenting Technical Information with Stories - LinkedIn Learning
- Hubspot Service Hub Software Certified - Hubspot Training
Timeline
Warehouse Operations Specialist
Buva Sport
2022.03 - Current (4 education.years_Label & 7 education.months_Label)
Virtual Event Organizer
Self-Employed
2020.06 - 2022.02 (1 education.year_Label & 8 education.months_Label)
Broadcast Editor
Disney Cruise Line
2014.09 - 2018.04 (3 education.years_Label & 7 education.months_Label)
Professional Videographer and Editor
Freelancer
2005.07 - 2014.09 (9 education.years_Label & 2 education.months_Label)
Customer Success Expert/Automotive Service Advisor
McCarthy Auto Group
2003.07 - 2005.07 (2 education.years_Label)
SAP Customer Service Representative/Administrator
Daimler Chrysler
2001.02 - 2003.06 (2 education.years_Label & 4 education.months_Label)
Administrator
Vodafone
2000.02 - 2000.12 (10 education.months_Label)
Solutions Team Leader - Vodafone Connect Project
Vodafone
1999.11 - 2000.02 (3 education.months_Label)
Customer Care Advisor
Vodafone
1999.02 - 1999.06 (4 education.months_Label)
Methods and Procedure Script Writer
Vodafone
1999.01 - 1999.11 (10 education.months_Label)
Languages
English
First Language
Dutch
Elementary (A2)
A2
Languages
- Engels, Vloeiend
- Nederlands, Gemiddeld