Travelling, nature, reading, autosport, animals, cycling, wintersports, gaming, music
Patricia Luchies
Quality
Münsingen
Summary
Experienced Quality Manager with strong people management skills, using a coaching style to develop teams. Skilled in supplier auditing, complaint management, and quality management, with a focus on improvement, communication, and operational effectiveness in diverse environments.
Overview
34
34
years of professional experience
3
3
Languages
Work History
Advanced Quality Consultant
Capgemini Engineering
01.2023 - 06.2025
- Customer: CQV QDoc Team Lead/QA Manager consultants at CMDO client.
- First point of contact between client and team responsibility for P&ID/Slope checks on site, TCCC verification (remote team) and QA review of CQ document. Coaching and high level coordination of the team.
- Customer: (interim) Supervisor QA OPS Bioconjugates at CMDO client.
- Lead/coach a young QA PM team to ENG run, successful SwissMedic Inspection, first GMP batches production and release. Part of QALT.
- Customer: Initiating a taskforce at a customer (CMDO - Life Sciences) site to reduce a specific type of Deviations within QC Biologics as well as supporting Equipment deviations.
- Internal: Training & Leading an internal project to improve and internal processes. Assisting pre-sales. Mentor
Project Manager QC Method Transfer EN
Fresenius Kabi - EN, Emmer-Compascuum
01.2022 - 11.2023
- Responsible for the continuation of the transfer & implementation of all EN analytical methods in collaboration with the Bad Homburg production location.
- Building and leading a team of 4 FTE Lab specialists.
- Supporting lab extension project.
Head of QC&Labs (interim)
Fresenius Kabi - EN, Emmer-Compascuum
01.2021 - 01.2022
- Interim QC manager to cover maternity leave at the new Fresenius Kabi production location for Enteral Nutrition. The QC department includes the laboratory segments Raw Material Control, Instrumental Analysis, Final Control&Packaging and Micro Control.
- Responsible for the continuation of the transfer & implementation of analytical methods in collaboration with the Bad Homburg production location as well as moving to an operational phase during the start-up of the production location.
- Identification and support to several RCA related to start-up deviations in production.
- Building the QC organization (expanded from 9 to ca. 15 FTE).
- Member of Site Leadership Team
Quality Manager
Melspring (Olmix)
01.2019 - 08.2020
- Quality Manager for Melspring International activities and the production locations in Rogat(NL) and Nordenham(D), as well as sales locations in Velp(NL) and Perpignan (F). Included as well are several contractor activities (storage, repacking, production). Main sales areas are (but are not limited to) Europe and Asia. Member of Leadership Team
- Products include trade of GMP+ products (Animal Care), mineral organic fertilizers (Pant Care), water care products and Ferro Sulphate.
- Responsibilities included but are not limited to:
- Registration support of regulatory department. MSDS coordination, SPOC for all quality related matters. Review and approval of specifications. GMP responsible. ISO-9001 responsible. Auditor intern and extern. Quality responsible for external manufacturing and suppliers. Customer complaint coordination and support. Work process development and alignment. Tracking and trend analyses. Supplier qualification and evaluation.
- Change management quality owner.
Donation Leader
IAMS
08.2009 - 12.2018
- Coordination of the donation of available product to welfare(voluntary, not part of job descripotions).
QA Specialist
IAMS
06.2018 - 12.2018
- Investigation and report on a review of finished product characteristics performance against formulations and regulatory limits. This included the identification of risk formulations, recommended new specification setting and an updated raw material testing strategy proposal. Developed a tracking and updating method to enable proactively trending of every individual formulation.
- Review & update of the Raw Material Risk Assessment (GIRA) for HACCP.
QA Contractors and Consumer Complaints Leader
IAMS
04.2015 - 06.2018
- Spectrum Brands Pet Companion Consumer Complaint leader (Regional Ownership).
- Performing trend analyses, reports, complaint investigation, consumer care line training and guidance as well as SPOC for all business representatives.
- Performing QA QAKE audits both internally and externally (raw & pack material suppliers and external manufacturing).
- QA responsible for contractors (external manufacturers, manipulation & storage) including setting up SLA, specification review & approval and follow up on deviations.
- Auditee relevant subjects PFIAA, IFS, nVWA audits.
QA Systems Leader New Technologies & Compliance
IAMS
02.2011 - 03.2015
- Coordination and SPOC of Pet Care Consumer Complaint investigations (All regions except LA & NA).
- Member of Global P&G Health & Wellbeing Consumer Comment Steering Team.
- Member (and leading the EU side) of cross-level and multi-functional global P&G Pet Care Raw Material Specification Renewal team, updating all specification to current standards.
- Coordinator of the implementation of new materials and standards locally.
- Conducting both internal and supplier QA audits (P&G 19KE QAKE system).
- Support in developing of Human Sensory technology and implementing locally.
- Auditee relevant subjects PFIAA, ISO22000:2005, nVWA, 19KE QAKE P&G audits.
Logistics Material Supply Management
IAMS
04.2007 - 01.2011
- SPOC between suppliers and plant
- Logistical issues and invoicing follow up.
- Development of SLEA agreements with all suppliers(internationally).
- Optimization of work processes (scorecards, quality defects, supply chain).
- Member of global cross-level and multi-functional global MSM team.
- Optimization projects by e.g. using VSM together with purchasing, QA and planning ü Set up & maintenance coordination of SA/PO’s in SAP.
- P&G Supplier Portal set up, maintenance and training.
- Development of MSM Supply Chain Scorecard (SCS), presented at the MSM EMEA convention (12/2009, Mechelen, Belgium) and the MSM US convention (02/2010, Cincinnati, OH USA).
- Present Off-Quality management handling process at the MSM EMEA convention (12/2009, Mechelen, Belgium).
- Co-trainer at SLEA training at MSM EMEA/EAST convention (12/2010, Cairo, Egypt).
- Created an Access off-quality database enabling tracking of material quality deviations, corrective actions and follow up.
- Leading weekly meetings to improve supplier and material performance with purchasing, planning and QA.
QA Assistant (dayshift)
IAMS
10.2005 - 03.2007
- Monthly reports (e.g. First Time Right, PQM).
- Complaint investigations.
- Evaluate and assigning corrective actions related to off quality product.
- Coordinator collaborative testing and QA training.
- Conducting internal P&G QAKE 19KE audits.
- Manual Master administrator.
- Development of QA procedures and work instructions.
- External laboratory and supplier SPOC.
- New equipment validation.
- Backup QA Manager.
- Auditee relevant subjects AIB audit.
QA Laboratory Technician (3,4 & shift model)
IAMS
12.1998 - 09.2005
- Plant start-up support.
- Incoming material testing.
- Calibration & maintenance.
- Cleaning and in-production checks
- Off quality product blocks, investigation and disposition.
(voluntary) Autosport reporter
Autosport.nu
01.2010 - 01.2012
- On location (press room), writing live (online) race reports.
QA Temporary Physical Laboratory Technician
DSM
09.1998 - 12.1998
- Extruding of granules into required test shapes
- Physical testing (e.g. resistance, break point, color).
QA Chemical Lab Technician, 3 shifts
Fresenius Hemo Care
09.1996 - 09.1998
- Various chemical tests, including HPLC, AAS, Spectrometry, material identification testing
- Validation FTIR
Intern at Microbiological Laboratory
WLN
01.1996 - 08.1996
- Testing & identification
- Reference standard culture maintenance
- Test plate preparation.
Intern at Chemical Laboratory
Tauw Milieu
09.1995 - 01.1996
- Chemical Testing
- Storeroom management
- Training of basic test methods
Part Time general employee
Rosery Raadschelders
05.1991 - 09.1996
- All general activities
- Training &coaching of new employees
Education
Leadership and Disruption
Fundação Instituto De Administração (Coursera)
01.2024
Lean Six Sigma Green Belt
ISBW
01.2023
Process management & lean
ICM
01.2022
Higher Management
ICM
01.2018
Advanced Microbiology
Hall Institute
01.2004
Bio-Analytical-Chemical
Drenthe College
01.1990
MAVO-D
De Horizon
01.1990
Skills
Quality management
Supplier management
People management
Project management
Change management
Complaint management
Analytical
QA/QC
Auditing
Quality standards
Project management
Continuous improvement
Auditing
Project management
Risk management
Collaboration skills
Training
Quality
- 2024, Non conformity management, Udemy
- 2024, FMEA, Udemy
- 2022, Internal auditing (ISO 9001/FSCC22000), Fresenius
- 2018, Basic HACCP, LRQA
- 2018, ISO 9001:2015, Lead Auditor, LRQA (certificate 117404)
- 2016, Pest Prevention, Lamon
- 2016, IFS Food Standard, KTBA
- 2016, Preventive controls for Animal Feed, FSPCA
- 2015, HACCP Team Basic, KTBA
- 2014, ISO 22000:2005, DNV
- 2013, QAKE 19KE-auditor (certified), P&G
- 2006, Basic QAKE 19KE 2 day, P&G
- 2004, LECO Tru-Spec, LECO
- 2000, LECO FP-528, LECO
- 2000, FOSS NIR Beginner, FOSS
- 2000, FOSS NIR Advanced, FOSS
- 1996, GMP, Fresenius Hemo Care
Personal Development
- 2021, Situational Leadership, Fresenius
- 2011, Improving your personal Leadership, P&G2010, High Performance Organization (HPO), P&G
- 2010, 7 Habits of Highly Effective People, P&G
- 2010, IWS AM Step 1.5(Autonomous maintenance), P&G
- 2009, Workshop Project Management, P&G
- 2008, People & Communication Skills, P&G
- 2008, Coaching for Everybody, P&G
Logistics
- 2010, MSM College (Cincinnati, USA), P&G
- 2010, Integrated Supply Network Loss Analyses, P&G/Cranfield University
- 2009, MSM College (Mechelen, Belgium), P&G
- 2007, MSM EU College (Newcastle, UK), P&G
Other
- 2013, Basic Equine Nutrition, Royal (Dick) School of Veterinary Study, University of Edinburgh
- 2011, Basic Validation, P&G2008, Basic Statistics, P&G
- 2008, AIM Datalog System & Analyse, Roteg
- 2006, Extruder Training/BPV, Wenger
- 2000, VVA-1, IVM
- 2000, Workshop Quality Analyst, P&G
Interests
References
Available on request.
Timeline
Advanced Quality Consultant
Capgemini Engineering
01.2023 - 06.2025
Project Manager QC Method Transfer EN
Fresenius Kabi - EN, Emmer-Compascuum
01.2022 - 11.2023
Head of QC&Labs (interim)
Fresenius Kabi - EN, Emmer-Compascuum
01.2021 - 01.2022
Quality Manager
Melspring (Olmix)
01.2019 - 08.2020
QA Specialist
IAMS
06.2018 - 12.2018
QA Contractors and Consumer Complaints Leader
IAMS
04.2015 - 06.2018
QA Systems Leader New Technologies & Compliance
IAMS
02.2011 - 03.2015
(voluntary) Autosport reporter
Autosport.nu
01.2010 - 01.2012
Donation Leader
IAMS
08.2009 - 12.2018
Logistics Material Supply Management
IAMS
04.2007 - 01.2011
QA Assistant (dayshift)
IAMS
10.2005 - 03.2007
QA Laboratory Technician (3,4 & shift model)
IAMS
12.1998 - 09.2005
QA Temporary Physical Laboratory Technician
DSM
09.1998 - 12.1998
QA Chemical Lab Technician, 3 shifts
Fresenius Hemo Care
09.1996 - 09.1998
Intern at Microbiological Laboratory
WLN
01.1996 - 08.1996
Intern at Chemical Laboratory
Tauw Milieu
09.1995 - 01.1996
Part Time general employee
Rosery Raadschelders
05.1991 - 09.1996
Lean Six Sigma Green Belt
ISBW
Process management & lean
ICM
Advanced Microbiology
Hall Institute
Bio-Analytical-Chemical
Drenthe College
Leadership and Disruption
Fundação Instituto De Administração (Coursera)
Higher Management
ICM
MAVO-D
De Horizon
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