Paola Provenzano
Anderlecht
Summary
I see myself as the business card of a company. A good representation of myself is a good representation of the company. That is why I have always been passionate about working with people and getting the best results out of my work, for myself, for the customers and for the firm. My motto in work and life: Treat people how you would like to be treated.
Overview
8
8
years of professional experience
Work History
FRONT OFFICE REPRESENTATIVE & ASSISTANT Office Manager
Getinge
01.2024 - Current
- Sole front office representative for the Belgian branch, serving as the first point of contact across the Benelux region.
- Provided support to the Netherlands branch when needed, ensuring assistance across both locations.
- Main liaison between customers, company representatives and various internal departments.
- Welcomed clients and colleagues from different countries, guaranteeing smooth interactions and a professional office environment.
- Performing administrative tasks, helping to keep daily operations running efficiently.
Front Office representative
antargaz
01.2021 - 01.2024
- Served as the primary point of contact for clients via email and telephone, handling a variety of questions and concerns.
- Found practical solutions for product and contract related issues, insuring customer satisfaction.
- Managed contract administration and kept the company portfolio up to date.
- Maintained clear and friendly communication, helping build strong relationships with clients.
cabin crew
tui fly belgium
01.2020 - 01.2021
- Attended to the traveler needs of the while simultaneously handling safety and security on airplane.
- Ensured passenger comfort and handled in-flight challenges.
- Obtained multiple certifications for different aircraft types and first aid training.
Various roles
01.2019 - 12.2019
- Sales assistant| Il Gelato: Assisted customers with product selection, and service throughout the whole of 2019.
- Informant/sales force| Opel: Auto Salon 2019: Provided product information, answered customer questions and drove sales during the event.
- Mercedes hostess| The Raid Agency: Represented the brand at multiple events, ensuring a professional and welcoming experience for attendees Mercedes at multiple events throughout the year.
Guest Relations & sales representative
TUI
01.2018 - 12.2018
- (Belgian, Netherlands, and French TUI representatives).
- Managed all aspects of guest experiences/services for clients from Belgium, the Netherlands and France, overseeing their holiday experience from booking to departure.
- Processed and managed booking requests and invoices both prior to and after guest arrivals.
- Resolved guest concerns efficiently, including handling reimbursements and other service recovery efforts.
- Promoted and sold TUI holiday excursions, driving additional revenue and enhancing guest experiences.
attendant
Van Haerents Art Collection
01.2017 - 01.2018
- Welcome and guide clients while ensuring a positive visitor experience.
- Supervised the art collection to maintain its security and presentation standards.
Education
Bachelor - languages
Vrije Universiteit Brussel (VUB)
01.2017
Bachelor - psychology
Vrije Universiteit Brussel (VUB)
01.2015
European School -
European School Brussels III
01.2013
Skills
- Friendly
- Courteous
- Service oriented
- Flexible
- Customizable
- Eager to learn
- Team player
- Challenge oriented
- Result oriented
- Stress resistant
Languages
- Dutch: Native speaker
- English: Excellent
- French: Excellent
- Italian: Conversational
Timeline
FRONT OFFICE REPRESENTATIVE & ASSISTANT Office Manager
Getinge
01.2024 - Current
Front Office representative
antargaz
01.2021 - 01.2024
cabin crew
tui fly belgium
01.2020 - 01.2021
Various roles
01.2019 - 12.2019
Guest Relations & sales representative
TUI
01.2018 - 12.2018
attendant
Van Haerents Art Collection
01.2017 - 01.2018
Bachelor - languages
Vrije Universiteit Brussel (VUB)
Bachelor - psychology
Vrije Universiteit Brussel (VUB)
European School -
European School Brussels III
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