Pamela Lisotto
Berlin
Summary
Skilled in document preparation and employee supervision, demonstrating exceptional verbal communication and collaboration abilities.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Secretary Real Estate
Gianluca Lipoli Immobilien GmbH
02.2019 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- have accounting under control, be in direct contact with accountants and attend notarial deeds
Carry out check-ins and check-outs with tenants - Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
Waitress Supervisor & Hostess
Amano Group
02.2017 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Collaborated with management team to plan and execute special events.
- Adapted quickly to menu changes, ensuring team was always informed and prepared.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Utilized feedback from customer surveys to make targeted improvements in service and menu offerings.
- Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
- Managed inventory effectively to prevent shortages and reduce waste.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Waitress Supervisor & Hostess
Grand Cafe Cappuccino by Petrocelli
09.2013 - 01.2017
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
Hostess, Model & Promoter
Be Nice Model Agency
01.2008 - 08.2013
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Remained focused, motivated and professional throughout long shoots and events.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Manager's Assistant
Mom and Son Clothes Shop
11.2011 - 01.2013
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
Secretary
Fitness Studio & Spa
02.2011 - 11.2011
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Waitress Supervisor
Cafe & Chocolaterie Peratoner
01.2010 - 01.2011
- Managed table turnover rate effectively allowing for more guests served per shift.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
High School Diploma -
Liceo Scientifico Statale M. Grigoletti
Pordenone- Italy06-2010
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- File management
- Document preparation
- Sales support
- Appointment coordination
- Sales promotion
- Guest relations
- Coaching and mentoring
- Collaboration and teamwork
- Scheduling
- Event coordination
- Employee supervision
- Catering services
Languages
Italian
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
English
Advanced (C1)
Timeline
Secretary Real Estate
Gianluca Lipoli Immobilien GmbH
02.2019 - Current
Waitress Supervisor & Hostess
Amano Group
02.2017 - Current
Waitress Supervisor & Hostess
Grand Cafe Cappuccino by Petrocelli
09.2013 - 01.2017
Sales Manager's Assistant
Mom and Son Clothes Shop
11.2011 - 01.2013
Secretary
Fitness Studio & Spa
02.2011 - 11.2011
Waitress Supervisor
Cafe & Chocolaterie Peratoner
01.2010 - 01.2011
Hostess, Model & Promoter
Be Nice Model Agency
01.2008 - 08.2013
High School Diploma -
Liceo Scientifico Statale M. Grigoletti
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