Pablo Emilio Gonzalez Vidal
Antwerp
Summary
IT Support Engineer with extensive experience in international enterprise environments, specializing in Microsoft technologies and endpoint administration. Expertise includes managing IT project delivery, enhancing operational efficiency, and providing tailored user training to support seamless operations in chemical manufacturing and diverse industrial settings.
Overview
20
20
years of professional experience
Work History
IT SUPPORT ENGINEER
Buckman Laboratories Limited
Gent
01.2021 - Current
- Provide on-site and remote IT support within an international chemical manufacturing environment.
- Support Microsoft 365, Intune, MECM/SCCM, Entra ID/Azure AD, Windows, Teams, Exchange and SharePoint.
- Managed computer replacement projects to ensure timely upgrades and coordinated hardware lifecycle and deployments.
- Supported print-server migration and printer replacement projects, enhancing printing efficiency across the organization.
- Provided support for barcode scanners to enhance inventory management and tracking., label printers and other specialised industrial IT equipment.
- Implement and support meeting-room technology, including Yealink solutions and Microsoft Surface Hub.
- Support IoT systems, local business applications, intercom and visitor/badge systems, including implementation projects.
- Participate in Tenable vulnerability monitoring and remediation activities.
- Support backup/recovery environments including Druva and maintain experience with Drupal backups.
ONSITE SUPPORT ENGINEER - NOKIA ACCOUNT
Hemmersbach
Antwerp
01.2018 - 01.2021
- Delivered on-site enterprise IT support for Nokia, ensuring seamless operations through outsourced model.
- Resolved hardware and software issues while managing equipment stock, loan devices, and warranty repairs to maintain service continuity.
- Facilitated new IT projects and feature introductions, providing user training and technical demonstrations to enhance user adoption.
- Escalated and coordinated incidents with specialist teams and reported operational information to management across multiple countries.
HELPDESK SUPPORT ENGINEER
Agilitas Group
Mechelen
01.2018 - 12.2018
- Delivered 1st/2nd line support via phone, email, chat, ticketing, and on-site channels, resolving user issues efficiently.
- Configured and deployed laptops, hardware, and software while managing Active Directory accounts and Exchange mailboxes to ensure seamless user access.
- Troubleshot Windows issues, maintained equipment stock, and installed updates/security patches to enhance system performance.
IT SUPPORT ENGINEER
Netflow-IT
Antwerp
01.2016 - 12.2017
- Managed cloud environments for customers, implementing robust backup processes to safeguard data integrity.
- Installed and maintained operating systems, applications, and hardware, enhancing system reliability and user experience.
- Supported IT environments for customers across multiple projects, monitoring cloud systems with GFI Max Focus to ensure optimal performance.
NETWORK ADMINISTRATOR
SICS & Publicentro
Havana
01.2007 - 12.2013
- Administered LAN/WAN, Windows servers, Active Directory, and Group Policy to ensure reliable network performance.
- Installed and maintained network equipment, cabling, and workstations; troubleshot network, server, and hardware issues to minimize downtime.
- Managed system maintenance, updates, security, permissions, email, antivirus, and backups to maintain system integrity and availability.
Education
Bachelor of Science - Telecommunications Engineering
Instituto Politécnico José Antonio Echeverría
Havana, Cuba01-2014
Skills
- Microsoft 365
- Intune
- MECM/SCCM
- Entra ID/Azure AD
- Active Directory
- Windows 10/11
- Windows Server
- Exchange
- Teams
- SharePoint
- PowerShell
- Hyper-V
- VMware
- Virtualization
- Vulnerability Assessment
- Vulnerability management
- Cloud Backup Solutions
- Veeam
- Data Recovery Solutions
- Remote Monitoring
- Smart Device Management
- Barcode Scanners
- Label Printers
- Intercom/Badge Systems
- Mobile Devices
- Device management
- Remote desktop support
- Troubleshooting systems
- IT infrastructure support
- Asset management
- Collaboration tools
- Customer service
- Problem solving
- Meeting Rooms
- Surface Hub
- Azure Active Directory
- Customer service
- Troubleshooting systems
Personal Information
Title: IT Support Engineer
Languages
- Spanish, Native
- English, Full professional proficiency
- Dutch, Professional working proficiency
- German, A2
Training
- Microsoft Cloud Fundamentals: Administering Office 365 and Intune
- Microsoft 365 Essential Training for Administrators
- Azure Administration Essential Training
- Azure Active Directory: Basics
- Windows 10: Intune Device Management
- Learning PowerShell
- IT Security Foundations: Core Concepts
- Windows Server 2019: Install and Configure Active Directory
- Networking Foundations: Networking Basics
- Microsoft 365 Copilot First Look
Open To Opportunities
Open to relocate in Zürich broader area, Switzerland
Key Technologies
Microsoft 365, Intune, MECM/SCCM, Entra ID/Azure AD, Active Directory, Windows 10/11, Windows Server, Exchange, Teams, SharePoint, PowerShell, Hyper-V, VMware, Virtualisation, Networking, System Administration, Hardware Deployment, Tenable.sc, Vulnerability Monitoring/Remediation, Druva, Veeam, Symantec Backup, GFI Max Focus, Yealink, Surface Hub, Meeting Rooms, Barcode Scanners, Label Printers, IoT, Intercom/Badge Systems, Mobile Devices
Timeline
IT SUPPORT ENGINEER
Buckman Laboratories Limited
01.2021 - Current
ONSITE SUPPORT ENGINEER - NOKIA ACCOUNT
Hemmersbach
01.2018 - 01.2021
HELPDESK SUPPORT ENGINEER
Agilitas Group
01.2018 - 12.2018
IT SUPPORT ENGINEER
Netflow-IT
01.2016 - 12.2017
NETWORK ADMINISTRATOR
SICS & Publicentro
01.2007 - 12.2013
Bachelor of Science - Telecommunications Engineering
Instituto Politécnico José Antonio Echeverría