OZGUR OZALP

FM Bouwmachines is the official Belgium dealer of Hidromek and Yanmar machines.

• Providing Technical Support: Offering technical support to workshop and field service technicians for maintenance, repair, and troubleshooting tasks.
• Organizing Technician Programs: Organizing work schedule of workshop and field technicians to improve operational efficiency.
• Following Up Warranty Claims: Managing warranty claims to manufacturers such as Hidromek and Yanmar, ensuring customer satisfaction.
• Implementing and Following Service Bulletins: Ensuring the implementation and follow-up of service bulletins published by the manufacturer.
• Preparing Offers and Spare Parts Sales: Preparing spare parts offers and managing the sales process for customers.
• Inventory Management and Parts Ordering: Managing spare parts inventory and ensuring timely ordering and supply.
  

• Conducting Regular Field and Customer Visits: Identifying customer needs and creating action plans based on their requests.
• Informing Customers About Preventive Maintenance: Informing customers about preventive maintenance and organizing component revision activities.
• Sharing Machine Performance and Customer Feedback: Sharing field-collected machine performance data and customer feedback with the sales team.
• Managing Spare Parts and Service Organization of Dealers: Monitoring spare parts and service operations of sub-dealers and ensuring customer satisfaction in their regions.
• Monitoring the Implementation of Service Bulletins: Ensuring the implementation of service bulletins published by the factory by both our team and sub-dealers.
• Providing Spare Parts and Service Maintenance Offers: Giving spare parts and service maintenance contract offers to customers and following up until the offer is approved.
• Providing Technical Support: Offering technical support to workshop,field service technicians and sub-dealer technicians for maintenance, repair, and troubleshooting tasks.

ENKA MARKETING COMPANY is the official Turkey dealer of Hitachi Construction Machines.

• Conducting Regular Field and Customer Visits: Identifying customer needs and creating action plans based on their requests.
• Informing Customers About Preventive Maintenance: Informing customers about preventive maintenance and organizing component revision activities.
• Managing Spare Parts and Service Organization of Dealers: Monitoring spare parts and service operations of sub-dealers and ensuring customer satisfaction in their regions.
• Providing Spare Parts and Service Maintenance Offers: Giving spare parts and service maintenance contract offers to customers and following up until the offer is approved.
• Providing Technical Support: Offering technical support to workshop,field service technicians and sub-dealer technicians for maintenance, repair, and troubleshooting tasks.

• Preparing and Implementing Projects for Plumbing, Fire Fighting, Ventilation, VRF Air Conditioning, and Heating Systems: Designing and executing projects for plumbing, fire fighting systems, ventilation systems, VRF air conditioning systems, and heating systems.
• Managing Site and Subcontractor Teams: Overseeing the management of site and subcontractor teams to ensure smooth operations.
• Ensuring Organization Between Subcontractors: Coordinating and ensuring effective organization between subcontractors.
• Creating Work Schedules: Preparing work schedules for the project to ensure timely completion.
• Preparing Progress Payments and Attachments: Preparing progress payments and related attachments for the project.
• Managing Temporary and Final Acceptance Works: Handling temporary and final acceptance procedures for completed work.
• Preparing Price Quotes and Following Up with Customers: Preparing price quotes, visiting customers after submission, and following up on the job until the offer is approved.