Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Robert Robert

Antwerpen

Summary

Results-driven professional with a strong background at GMFB, specializing in operational efficiency and customer satisfaction. Demonstrated expertise in records management and compassionate care, effectively resolving conflicts to elevate service quality. Achieved consistent increases in customer approval ratings through strategic process improvements and team collaboration. Aiming to further enhance operational excellence in a dynamic environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Care Assistant

GMFB
Anwerpen
08.2024 - Current
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
  • Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
  • Maintained accurate records for tracking progress and performance of team members.
  • Identified process improvements that could reduce costs or improve service quality and efficiency levels.
  • Conducted regular reviews with team members to assess their performance and provide feedback as needed.
  • Developed and enforced safety protocols, significantly reducing workplace accidents.
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Resolved customer complaints or answered customers' questions.

Cleaning Supervisor

Scot Cleaning
Antwerpen
02.2024 - Current
  • Implemented cost-saving measures without compromising quality standards or customer satisfaction.
  • Coordinated with vendors for ordering supplies as needed.
  • Identified areas needing improvement within the team's workflow process and developed strategies to address them accordingly.
  • Performed regular maintenance checks on all cleaning equipment used by staff members.
  • Investigated complaints from customers regarding cleanliness issues and took corrective action as required.
  • Ensured adherence to health codes and regulations related to sanitation practices.
  • Developed and implemented procedures for maintaining cleanliness of designated areas.
  • Managed inventory levels of all cleaning supplies and equipment needed for day-to-day operations.
  • Resolved conflicts between team members in an effective manner while promoting a positive work environment.
  • Established goals for the overall performance of the cleaning crew team that aligned with company objectives.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Established and enforced procedures and work standards, promoting team performance and safety.

Manager of Operations

All Aspects of Cleaning Services
Antwerpen
10.2022 - 08.2024
  • Resolved customer complaints concerning cleanliness or service issues promptly and professionally.
  • Created reports documenting daily activities for management review.
  • Identified cost-saving solutions when purchasing supplies or equipment for the team.
  • Maintained records of service requests from clients regarding specific cleaning requirements.
  • Reviewed daily timesheets submitted by cleaners to ensure accuracy of hours worked.
  • Established quality control measures to ensure that work is completed according to standards set forth by the company.
  • Provided feedback to cleaners based on inspection results or customer comments.
  • Developed a system for scheduling regular deep cleans within each area of responsibility.
  • Responded quickly in emergency situations requiring immediate attention.
  • Monitored inventory of cleaning supplies and equipment, ordering additional items as needed.
  • Coordinated with other departments to ensure timely completion of projects.
  • Coordinated special projects such as floor stripping and refinishing or post-construction cleanup.
  • Performed additional duties as assigned by supervisor.
  • Advised management on potential improvements related to cleaning methods or products used.
  • Analyzed data from customer surveys to identify areas needing improvement in service delivery.

Hotel Front Desk Clerk

Robert's Stays
London
11.2020 - 07.2022
  • Managed the switchboard, transferring calls and taking messages as required.
  • Processed payments for guest accounts, accepted cash or credit cards as payment.
  • Processed group reservations according to standard operating procedures.
  • Prepared reports related to occupancy rates, revenue generated from room sales for management review.
  • Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
  • Responded to customer complaints and addressed issues promptly and professionally.
  • Greeted guests upon arrival, answered inquiries and provided information about hotel services.
  • Adhered to company policies and procedures when performing job duties.
  • Assisted with luggage storage and transportation when requested by guests.
  • Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
  • Provided excellent customer service to ensure a positive experience for all hotel patrons.
  • Maintained accurate records of occupied rooms, reservations and cancellations.
  • Ensured front desk area was well stocked with supplies such as stationary and brochures at all times.

Education

Master of Arts - Social Work

Aleksander Xhuvani University
Albania
07-2015

Bachelor of Arts - Social Work

Aleksander Xhuvani
Albania
04-2013

Skills

  • Basic housekeeping
  • Compassionate care
  • Personal care assistance
  • Client confidentiality
  • Documentation
  • Meal preparation
  • Multitasking and organization
  • Housekeeping
  • Social interaction
  • Behavioral management
  • First aid and safety
  • Strong ethics
  • Conflict resolution
  • Records management
  • Records maintenance
  • Cultural sensitivity
  • Respectful and compassionate
  • Reliability and punctuality
  • Daily living assistance
  • Elderly care
  • Stress management
  • Patient management
  • Emotional support
  • Team collaboration

Certification

  • Bachelor degree
  • Master degree
  • High School diploma

Languages

Albanian
First Language
English
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Care Assistant

GMFB
08.2024 - Current

Cleaning Supervisor

Scot Cleaning
02.2024 - Current

Manager of Operations

All Aspects of Cleaning Services
10.2022 - 08.2024

Hotel Front Desk Clerk

Robert's Stays
11.2020 - 07.2022

Master of Arts - Social Work

Aleksander Xhuvani University

Bachelor of Arts - Social Work

Aleksander Xhuvani

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