Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesManager

Oneal Mujjumbura

Summary

Results-driven Sales & Customer Success Specialist with over 10 years of experience in driving revenue growth, building strong client relationships, and implementing effective sales strategies. Proven track record of enhancing customer satisfaction and retention through strategic initiatives and tailored solutions. Passionate about leveraging technology to transform business communication and deliver measurable results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Manager

VoiceSpin
07.2024 - Current
  • Led sales efforts to deliver cutting-edge communication solutions globally, focusing on advanced telephony, AI-powered messaging, and connectivity to over 170 destinations.
  • Developed and executed sales strategies that increased market share by 25% within the first year.
  • Built and maintained strong client relationships, resulting in a 30% increase in client retention and repeat business.
  • Spearheaded client onboarding and support initiatives, achieving a 95% customer satisfaction rate.

Head Customer Success Manager

VOISO
01.2023 - 07.2024
  • Managed a team of 10 Customer Success Managers to drive customer engagement, retention, and satisfaction.
  • Implemented strategic initiatives that boosted product adoption by 40% and increased upsell revenue by 35%.
  • Collaborated with cross-functional teams to align customer success strategies with business objectives, contributing to a 20% rise in overall revenue.
  • Leveraged customer insights to reduce churn by 25% and improve overall service delivery.

Sales Engineer

VOISO
02.2022 - 01.2023
  • Generated high-quality sales leads and managed the full sales cycle, contributing to a 30% increase in monthly revenue.
  • Conducted engaging sales presentations and live product demonstrations, consistently closing deals with an average 65% success rate.
  • Collaborated with engineering teams to develop customized solutions, driving a 40% increase in customer satisfaction.

Sales Development Representative

Intergo Telecom Ltd
01.2022 - 01.2023
  • Identified and qualified new sales leads, which increased the sales pipeline by 25%.
  • Educated prospects on product benefits and nurtured business relationships, achieving a 90% lead-to-customer conversion rate.
  • Utilized HubSpot CRM for efficient lead management and sales activity tracking.

Lead Generation Specialist

ZenOutreach
03.2021 - 01.2022
  • Executed prospecting and outreach campaigns that increased the monthly lead volume by 35%.
  • Managed email and LinkedIn outreach campaigns, achieving an average response rate of 20%.
  • Built lasting client relationships by understanding their needs, resulting in a 40% increase in repeat business.

Education

Bachelor of Arts - Industrial Arts

Makerere University
01-2015

Skills

  • Sales Strategy & Execution: Crafting and implementing sales strategies to grow market share and drive revenue
  • Customer Relationship Management: Building and maintaining strong, long-term client relationships
  • Market Expansion: Identifying new market opportunities and expanding customer bases
  • Team Leadership: Leading and mentoring teams to achieve sales and customer success goals
  • Product Adoption & Optimization: Driving product adoption and continuous improvement through customer feedback
  • Data-Driven Decision Making: Analyzing customer data to identify trends and optimize processes

Certification

  • Certified Sales Manager
  • HubSpot CRM Certification
  • Customer Success Association (CSA) Certification

Timeline

Sales Manager

VoiceSpin
07.2024 - Current

Head Customer Success Manager

VOISO
01.2023 - 07.2024

Sales Engineer

VOISO
02.2022 - 01.2023

Sales Development Representative

Intergo Telecom Ltd
01.2022 - 01.2023

Lead Generation Specialist

ZenOutreach
03.2021 - 01.2022

Bachelor of Arts - Industrial Arts

Makerere University

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Oneal Mujjumbura