Oluwaseun Oluwarinu
Customer Service Representative
Putte,Mechelen
Summary
PROFILE SUMMARY
I am a dedicated and detail-oriented professional with a diverse background in customer service and proofreading. With over 2 years of experience in these fields, I have developed a strong foundation in communication, problem-solving, and attention to detail.
In my role as a Customer Service Representative, I have honed my ability to provide exceptional service by actively listening to customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. I am skilled in handling a wide range of customer interactions, from answering questions and addressing concerns to processing orders and providing guidance.
My passion for language and precision led me to excel as a proofreader, where I have consistently delivered error-free and polished content across various industries. I possess a keen eye for grammatical accuracy, spelling, punctuation, and adherence to style guides.
Combining my expertise in customer service and proofreading, I am committed to delivering excellence in written communication while exceeding customer expectations. I am eager to contribute my skills and dedication to a team that values both quality service and meticulous attention to detail.
Overview
3
3
years of professional experience
3
3
Certification
Work History
Production Worker Laundry
Blycolin Laundry
05.2023 - Current
- Followed safety procedures and guidelines to maintain safe working environments.
- I use equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- I inspect laundered items for cleanliness, stains, and damage, ensuring that they meet quality standards before being returned to customers.
- I fold and package clean laundry items neatly and according to customer preferences, ensuring items are ready for delivery or pickup.
- I operate pressing and ironing equipment to achieve a professional finish on specific items, such as linens.
- I collaborate with coworkers to ensure efficient workflow and assist in meeting production goals.
Warehouse Production Worker
Kuehne + Nagel
05.2023 - 05.2023
- Responsible for the creation of boxes, sailing and disbursement from the warehouse.
- Identified and resolved discrepancies, errors, or issues related to the box creation process.
- Communicated effectively with team members and supervisors concerning any issues that may arise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Made sure that products were produced on time and are of good quality.
- Assembled products according to changing daily work orders and specific customer needs.
Customer Service Representative
Dalsey Hillblom Lynn (DHL)
02.2022 - 04.2022
- Executed commercial assignments.
- Customer complaints handling by assigning them to the appropriate planner.
- Timely sorting of customer's mails in a unique order.
- Timely provision of necessary and supporting documents to carriers.
- Handled customer inquiries courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Attended to constant flow of customer mails with minimal wait time.
- Used critical thinking and problem-solving skills to resolve customer complaints, escalations, and issues, striving for a satisfactory resolution.
- Collected and relayed customer feedback and suggestions for process improvement to the planners.
- Handled over 700 mails per day.
Customer Service Representative/Proofreader
Institute Of Agricultural Research And Training
02.2017 - 12.2017
- Created a fast link between authors and reviewers by collecting over 500 manuscripts from authors and sending them to reviewers to check the credibility of the manuscripts.
- Established good customer service relations, which increased the Institute's customer retention by 70%.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests and enquiries in regards to their manuscript.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Followed-through on all critical escalations to increase customer retention rates.
- Thoroughly examined written content for errors in grammar, punctuation, spelling, and syntax. Ensured that the text adheres to the appropriate style guides and guidelines.
- Ensured consistency in language usage, style, and formatting throughout the document, following established guidelines or house style.
- Utilized various proofreading tools, such as spelling and grammar checkers, to assist in identifying errors.
- Followed specified in-house style guides to maintain consistency and coherence in writing.
- Collaborated closely with writers, reviewers, and other team members to address and resolve any content-related issues.
- Worked efficiently to meet tight deadlines while maintaining a high level of accuracy.
- Kept track of changes made during the proofreading and reviewing process and maintain clear documentation for reference.
- Stayed updated on language trends, grammar rules, and industry-specific terminology to ensure the highest quality of proofreading services.
- Facilitated the success of two publications.
Teacher/Tutor
St. Philips Middle School 1
05.2014 - 07.2014
- Tutored approximately 30 students.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Graded and evaluated student assignments, papers, and course work.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Developed and implemented comprehensive lesson plans aligned with the curriculum standards, learning objectives, and educational goals of the school.
- Maintained an organized and conducive classroom environment that promotes active learning, discipline, and respect among students.
- Delivered engaging and effective instruction using various teaching methods, multimedia resources, and technology to cater to diverse learning styles and abilities.
- Stayed current with educational trends, teaching methodologies, and best practices through continuous professional development, workshops, and training.
Teacher/Tutor
Christ Africa Grammer School
02.2013 - 03.2014
Education
Master of Arts - International Relations
Cyprus International University
Nicosia, Cyprus.2021
Bachelor of Arts - Social Studies Education
Obafemi Awolowo University
Ile-Ife, Nigeria.2015
Skills
- Materials Assembly
- Documentation Ability
- Presentation skill
- Employee Relation
- Analytical and Research Skills
- Problem Solving
- Client Retention and Relation
- Office Administration and Management
- Customer Relation
- Quality Inspections
Certification
Project Management Certification (12/12/2021)
Human Resource Certification (Expert Rating Global Certification U.S.A) (07/2017)
Teachers Registration Council of Nigeria member (11/11/2016)
Languages
English
Bilingual or Proficient (C2)
Dutch
Intermediate (B1)
Timeline
Production Worker Laundry
Blycolin Laundry
05.2023 - Current
Warehouse Production Worker
Kuehne + Nagel
05.2023 - 05.2023
Customer Service Representative
Dalsey Hillblom Lynn (DHL)
02.2022 - 04.2022
Customer Service Representative/Proofreader
Institute Of Agricultural Research And Training
02.2017 - 12.2017
Teacher/Tutor
St. Philips Middle School 1
05.2014 - 07.2014
Teacher/Tutor
Christ Africa Grammer School
02.2013 - 03.2014
Master of Arts - International Relations
Cyprus International University
Bachelor of Arts - Social Studies Education
Obafemi Awolowo University
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