Olivier De Geus
Berlin
Summary
Experienced Hotel Receptionist and Intermediate Barista with fluency in English and Dutch. Proficient in German for listening and reading, with suitable speaking ability for general work, although longer conversations and complex vocabulary may be challenging. Seeking a position in [Desired Position], bringing a strong background in guest services and front desk operations. Skilled in efficiently managing daily check-ins and check-outs, resolving guest inquiries, and ensuring smooth operations for optimal guest satisfaction. Known for exceptional communication and organizational skills that contribute to a seamless guest experience.
Overview
7
7
years of professional experience
Work History
Hotel Receptionist
Nu Wave Hotel
06.2024 - 02.2025
- As a hotel receptionist, my responsibilities were to provide a comfortable experience for my guests from check-in to checkout
- That included handling reservations, recommendations, creating travel itineraries/plans, making coffee, administrative work, as well as answering any questions regarding the city of Berlin
- My main takeaways from this job were to communicate effectively and provide enjoyable experiences for customers all around the world
- Another result of my work at the Nu Wave Hotel was a general improvement in my German
- I have been learning German for over 8 years at an international school, but due to constant conversations in English, my general vocabulary was lacking
- Thanks to the consistent communication in German, I can now hold any conversation much more easily
- I am more than happy to provide further information regarding my employer if a recommendation is required
Seasonal Festival Barista & Bartender (Part-Time)
Healing Garden
08.2018 - 08.2024
- Company Overview: Teahouse, Annual Spiritual Festival / Amsterdam (1 month each summer, 2018-Present)
- Part-time role during month-long festival (6-8 hour shifts) at outdoor coffee stand operating café-style
- Prepared coffee drinks (espresso, latte, macchiato, americano) and specialty beverages (chai, matcha)
- Maintained and cleaned commercial espresso machines daily
- Added bartending duties from 2020: served draft beer, bottled/canned drinks, smoothies, and lemonade
- Ensured cleanliness standards in challenging outdoor festival environment
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
High School Diploma (IBDP) -
Berlin Metropolitan School (BMS)
06.2024
Skills
- Barista skills: Espresso Prep and Milk Steaming Experienced
- Customer Service Expert
- Problem-solving Expert
- Computer Tech/Science Experienced
- Bartending Beginner
Languages
German Very Good
English Native Speaker
Dutch Native Speaker
Timeline
Hotel Receptionist
Nu Wave Hotel
06.2024 - 02.2025
Seasonal Festival Barista & Bartender (Part-Time)
Healing Garden
08.2018 - 08.2024
High School Diploma (IBDP) -
Berlin Metropolitan School (BMS)
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