Olivia Craciun
Herne ,Belgium
Summary
Experienced professional with a strong background in retail sales and reception management. Demonstrates exceptional discretion and confidentiality, patience, and composure, especially under pressure. Proficient in appointments management, inventory management, and direct product sales. Adept at conflict resolution and communication finesse, with proven leadership skills. Multilingual abilities enhance communication with diverse clientele. Career goal: to leverage extensive skills in a dynamic retail environment to drive customer satisfaction and operational efficiency.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
5
5
years of professional experience
Work history
Sales assistant
Hunkemoller
Vilvoorde, Flemish Brabant Province
09.2025 - Current
- Assisted customers in selecting suitable lingerie styles based on individual preferences and body types.
- Maintained cleanliness and organisation of sales floor, creating an inviting shopping environment for customers.
- Collaborated with team members to implement promotional displays that highlighted new arrivals and seasonal trends.
- Participated in training sessions to enhance product knowledge and improve customer service skills.
- Engaged with customers to build rapport and encourage repeat visits through personalized service and attention.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Completed customer orders with speed and accuracy.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Consistently arrived at work on time and ready to start immediately.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Assisted in maintaining financial records, keeping all data organised and up to date.
- Supported inventory management by restocking shelves and organising stockroom to facilitate easy access to products.
- Utilised excellent communication skills to provide detailed product information.
- Offered personalised shopping advice to enhance customer experiences.
Sales assistant (occasional)
Shop/Salon
Brussels, Brussels Capital
12.2024 - 06.2025
- Assisted customers by providing product information and recommendations.
- Managed stock levels and organised merchandise displays for optimal presentation.
- Processed transactions efficiently using point-of-sale systems and maintained accurate cash handling.
- Collaborated with team members to enhance customer service and improve sales strategies.
Waitress assistant
Restaurant
Brussels, Brussels Capital
01.2025 - 04.2025
- Assisted in providing exceptional customer service to enhance dining experiences. 2.Managed table settings and ensured cleanliness throughout service area. 3.Supporting waitstaff by promptly delivering food and beverages to tables. 4.Coordinated with kitchen staff to ensure timely preparation of orders. 5.Supported inventory management by assisting with stock checks and restocking supplies. 6.Trained new staff on basic duties and service standards to maintain efficiency. 7.Responded to customer inquiries and concerns to promote satisfaction and loyalty. 8.Participated in team meetings to discuss service improvements and operational procedures.
- Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Supported inventory management by maintaining accurate stock records of supplies.
Care assistant
Nursing home
Pepingen, Flemish Brabant Province
01.2023 - 12.2024
- Assisted residents with daily living activities and personal care needs.
- Monitored and recorded vital signs to ensure residents' health and wellbeing.
- Collaborated with healthcare professionals to develop and implement care plans.
- Provided emotional support and companionship to residents to enhance their quality of life.
- Participated in staff training sessions to improve skills and knowledge in care practices.
- Engaged residents in recreational activities to stimulate mental and physical health.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
Nail technician& Beauty Sales Assistant
Beauty Salon
Anderlecht, Brussels Capital
01.2021 - 03.2024
- Provided exceptional customer service by addressing client needs and preferences.
- Assisted in promoting and selling beauty products through effective communication and knowledge.
- Maintained cleanliness and hygiene standards in treatment areas to ensure client safety.
- Demonstrated expertise in nail art techniques and beauty treatments to enhance client satisfaction.
- Educated clients on aftercare procedures and product usage to promote long-term results.
- Handled cash transactions and managed appointments to ensure smooth salon operations.
- Fostered a relaxing atmosphere through friendly interaction with clients whilst performing nail treatments.
- Contributed to team meetings and training sessions to enhance overall service quality at the salon.
- Organised inventory effectively, ensuring an adequate stock of nail polish colours and other essential supplies at all times.
- Completed administrative tasks such as handling cash transactions and maintaining client records accurately.
- Sterilised equipment and kept salon tidy.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Education
Secondary Education - Beauty Therapy and Healthcare
Secondary School
Belgium 09/2020 - 06/2024
Diploma in Nail Technology - Nail Care & Design
Beauty Academy
Belgium 01/2020 -
Skills
- Discretion and confidentiality
- Patience and composure
- Retail sales proficiency
- Calm under pressure
- Appointments management
- Reception management
- Product sales
- Direct sales experience
- Communication finesse
- Conflict resolution aptitude
- Communication skills
- Leadership
- Inventory management
- Multilingual
Languages
English
Fluent
Romanian
Native
Dutch
Native
French
Native
Greek
Intermediate
Affiliations
- Traveling / cultural exploration
- Reading
- Learning new languages
- Fashion and styling
Timeline
Sales assistant
Hunkemoller
09.2025 - Current
Waitress assistant
Restaurant
01.2025 - 04.2025
Sales assistant (occasional)
Shop/Salon
12.2024 - 06.2025
Care assistant
Nursing home
01.2023 - 12.2024
Nail technician& Beauty Sales Assistant
Beauty Salon
01.2021 - 03.2024
Secondary Education - Beauty Therapy and Healthcare
Secondary School
09/2020 - 06/2024
Diploma in Nail Technology - Nail Care & Design
Beauty Academy
01/2020 -