Oliver Perak
Brussels
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Senior Shift Leader
Thon Hotel EU
06.2023 - Current
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Delivered training and leadership to teams to boost performance and help team members achieve performance targets.
Shift Leader
Thon Hotel EU
06.2022 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Evaluated staff performance and provided coaching to address inefficiencies.
Front Desk Receptionist
Thon Hotel EU
08.2021 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Night Manager - Front Office Supervisor
Aria Hotel Budapest By Library Hotel Collection
08.2018 - 08.2021
- Improved staffing during busy periods by creating employee schedules.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Served as the primary point of contact for guests during overnight hours, providing exceptional service and prompt assistance with all inquiries or concerns.
- Streamlined night audit processes for increased accuracy and timely financial reporting.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed 3 employees in delivering smooth, productive night shift operations.
Night Auditor
Sofitel Budapest Chain Bridge
07.2017 - 08.2018
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Education
Bachelor of Science - Economist in Tourism And Catering
Budapest Business University
Budapest06.2020
Skills
- Decision-making capabilities
- Flexible Schedule
- Team Collaboration
- Staff education and training
- Daily workflows
- Customer Service
- Account Management
- Employee Scheduling
- Sales and Upselling
- Team Leadership
- Team Management
Timeline
Senior Shift Leader
Thon Hotel EU
06.2023 - Current
Shift Leader
Thon Hotel EU
06.2022 - 06.2023
Front Desk Receptionist
Thon Hotel EU
08.2021 - 06.2022
Night Manager - Front Office Supervisor
Aria Hotel Budapest By Library Hotel Collection
08.2018 - 08.2021
Night Auditor
Sofitel Budapest Chain Bridge
07.2017 - 08.2018
Bachelor of Science - Economist in Tourism And Catering
Budapest Business University
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