Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Olga Lanevskaya

Gorodishche,Minsk region

Summary

Professional with a strong focus on client relations and organizational excellence. Proven track record of managing multiple clients effectively while prioritizing tasks and handling high-volume workloads. Fluent in English, Russian, Belarusian, and Swedish, with expertise in professional correspondence across diverse global contexts. Reliable and punctual, known for maintaining composure under pressure and upholding confidentiality and ethical standards.

Overview

21
21
years of professional experience
16
16
years of post-secondary education

Work history

Receptionist/Secretary

Delegation of the European Union to Belarus
Minsk, Belarus
2013.07 - Current

Receptionist
• Meet and register visitors, provide welcoming and professional first point of contact.
• Manage telephony services and functional mailbox.
• Receive, dispatch, and register correspondence.
Secretary of Administration Section
• Coordinate shipments and deliveries, including dispatch and receipt.
• Manage office procurement processes.
• Supervise drivers and cleaning staff.
Backup to Assistant to Head of Delegation
• Manage calendar and scheduling for Head of Delegation.
• Filter phone calls and correspondence.
• Organize duty-related missions and official meetings.
Assistance to Delegation’s Team
• Provide occasional translation services.
• Supporting protocol matters, including accreditation and visa requests.
• Assisting Political Section with translation, statistical reporting, and related tasks.
Deputy Document Management Officer:
• Helping Document Management Officer with management of digital and physical records.

Visa assistant

Embassy of Sweden
Minsk, Belarus
2008.12 - 2013.05
  • Facilitated application processes for Schengen, national visas and residence permits while ensuring adherence to regulations.
  • Processed and logged visa and residence permit applications for further assessment by consul.
  • Responded to inquiries and performed interviews, including capturing photos and fingerprints.
  • Performed visa printing duties and completed additional visa-related tasks.
  • Acted as backup receptionist and provided accounting support.

Teacher of Swedish

Centre for Swedish Studies
Minsk, Belarus
2005.11 - 2009.05
  • Delivered Swedish language instruction to adult learners, creating inclusive and stimulating atmosphere that encouraged participation and collaboration.
  • Maintained up-to-date knowledge on innovative language teaching methodologies through continuous professional development.

Project Coordinator, Interpreter, Translator

Chamber of Commerce and Industry (Southern Sweden)
Minsk, Belarus
2007.08 - 2008.08
  • Coordinated project activities, facilitating communication between project managers and participants to ensure project alignment.
  • Scheduled meetings and organised travel logistics for participants, streamlining arrangements for accommodation and transportation.
  • Translated project documentation and provided interpretation during meetings and seminars, enhancing understanding and collaboration among stakeholders.

Swedish language teacher

Belarus State University
Minsk, Belarus
2006.09 - 2007.06
  • Facilitated engaging Swedish language lessons, improving student fluency and participation.
  • Administered regular student assessments for tracking progress.

Business support

IKEA Trading AB
Minsk, Belarus
2005.01 - 2005.12
  • Provided comprehensive administrative and operational support to manager, promoting efficient workflow and communication.
  • Issued invoices and processed waybills to ensure accurate financial and logistics records.

Education

Master of Arts - Philology

Minsk State Linguistic University
Minsk, Belarus
2006.09 - 2007.06

Diploma of Higher Education - Linguistics, English Language and Literature, Swedish Language and Literature

Minsk State Linguistic University
Minsk, Belarus
2005.09 - 2006.06

Bachelor of Arts - Linguistics

Minsk State Linguistic University
Minsk, Belarus
2001.09 - 2005.06

High School Graduate - Standard High School Programme

School No 190
Minsk, Belarus
1990.09 - 2001.06

Skills

Operations & Management

  • Client Management: Proven ability to manage multiple clients while maintaining empathy and focus
  • Organizational Excellence: Expert in schedule management, record retrieval, and maintaining a neat workspace
  • Prioritization: Skilled at identifying urgent matters and managing a high-volume workload

Communication & Language

  • Professional Correspondence: Expert in handling phone, email, and in-person inquiries with a focus on clarity and politeness
  • International Experience: Ability to communicate effectively within diverse, global professional contexts in English, Russian, Belarusian and Swedish

Administrative & Technical

  • Reception Management: Skilled in maintaining reception areas and implementing front desk security protocols
  • Software and Office Systems Proficiency: Advanced user of Microsoft Word, Excel, and Outlook, experience with various phone systems, registration software, and functional email accounts
  • Billing & Finance: Practical experience in billing processes

Personal & Professional Attributes

  • Adaptable & Innovative: Open to change and quick to master new digital tools or workflows
  • Reliable & Punctual: Highly dependable with a strong commitment to attendance and deadlines
  • Composed Under Pressure: Able to remain calm and empathetic when handling urgent matters or demanding clients
  • Self-Motivated: Capable of working independently and taking initiative
  • Discrete & Ethical: Deeply understand the importance of confidentiality and professional integrity

Languages

English
Proficient (C2)
Swedish
Upper intermediate (B2)
Belarusian
Native
Russian
Native

Timeline

Receptionist/Secretary

Delegation of the European Union to Belarus
2013.07 - Current

Visa assistant

Embassy of Sweden
2008.12 - 2013.05

Project Coordinator, Interpreter, Translator

Chamber of Commerce and Industry (Southern Sweden)
2007.08 - 2008.08

Swedish language teacher

Belarus State University
2006.09 - 2007.06

Master of Arts - Philology

Minsk State Linguistic University
2006.09 - 2007.06

Teacher of Swedish

Centre for Swedish Studies
2005.11 - 2009.05

Diploma of Higher Education - Linguistics, English Language and Literature, Swedish Language and Literature

Minsk State Linguistic University
2005.09 - 2006.06

Business support

IKEA Trading AB
2005.01 - 2005.12

Bachelor of Arts - Linguistics

Minsk State Linguistic University
2001.09 - 2005.06

High School Graduate - Standard High School Programme

School No 190
1990.09 - 2001.06
Olga Lanevskaya