Olena Sharan-Ostapkowicz

• Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
• Coordinated shipments, determining timely transport of goods from point of origin to final destination.
• Stayed on top of shipment locations and current status to update offices and customers.
• Provided tracking information to enable clients to monitor progress of shipments.
• Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
• Calculated weight, volume or cost of goods to be moved.
• Reporting back to clients, keeping them up-to-date with the progress of goods delivery
• Checking countries’ legal requirements to make sure all the appropriate documentation (eg insurance and customs forms) is filled out
• Staying up-to-date with relevant political activities and legislation that might impact the transportation of freight
• Building and maintaining relationships with foreign clients
• Searching for new clients
• Keeping work with schedule and rotation of drivers
• Managing settlement of documents from completed orders

• Planning of the project (annual plan, annual budget, participation in national professional conferences).
• Drafting and keeping schedule of courses and traineeships.
• Invitation and communication with new speakers, including foreign.
• Negotiation and managing third-party contracts for non-commercial / commercial partnership.
• Engagements with companies from a close industry to promote our services.
• Organization of mass events (Forum owners and managers of private clinics).
• Work with contractors (assigning tasks and deadlines, monitoring implementation).
• Supervisory responsibility (recruitment, team building, and segregation of duties).
• Prepared and submitted project invoices for review and approval.
• Sourced, vetted and managed vendors needed to accomplish project goals.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Organization of training programs.
• Business correspondence.
• Preparation materials for courses (documents, tools).
• Cooperation with lecturers for courses

adaptation course programs.

• Transfer and accommodation for lecturers and participants.
• Conducting the account of materials, tools, equipment and libraries.
• Work with the website, social networking context management company.
• Mass texting and mailout.
• Maintaining a database of teaching participants.
• Maintained positive customer relations by individual approach, addressing problems head-on and implementing successful corrective actions.

• Supported applicants through visa process and helped correct different issues.
• Checking documents for visa.
• Fill up visa applications.
• Work at documents and insurance for tourists with visas managers from travel agency.

• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Monitored and ordered supplies and materials to keep office well stocked.
• Reviewed and edited documents for accuracy, grammar and clarity.
• Managed calendars and coordinated travel arrangements and accommodation for staff.